We don't live in the property, but our basement tenant complained of mold appearing on the drywall of one section of an external wall in the kitchen. Our minds immediately went to worst case scenario, and we expected to be sunk trying to deal with a wide spread mold issue.
We don't have a lot of roots in Peterborough, and found Restoration 1 by chance on google. We had Claudio come in for an initial assessment, he gave us a reasonable quote for the exposure he could see. He reassured us that this particular issue could be contained to the plumbing behind the kitchen sink / cabinets and not as wide spread as what we were worrying about.
Anytime you're dealing with contractors or otherwise, in my experience, you've got your guard up, as prices can escalate very quickly. With Claudio he gave us an immediate sense of confidence, which over the course of the project developed into trust. With his initial assessment, we knew upfront what work would be completed. During the execution of the work, he inspected other sections of the external wall, concluding the issue was not from water penetrating from the outside through the foundation, but rather was attributed to a small leak on a poorly soldiered supply line to the sink. This is where our trust of Claudio kicked in. The job could have been made much larger. You always hear about those insurance jobs that balloon, but Claudio kept this centralized to his initial discovery, and kept our costs contained, allowing us to complete the job without going through our insurance.
Claudio is a good man, we appreciated the sincerity of how he conducted his business. We'll call him again in the future.