Don't be flattered with their nice customer service. It could be frustrating experience for everyone, but killing for people over 65. I ordered a fridge for 945.00CAD to replace my 15y old one. Delivery took a week and they picked up my old one. The new one was wrongly assembled, many damages and looked older than my old one. When I ask to replace it, CAS asked me to pay plus for the second one, which was impossible. After many days at the phone, CAS approved refund only 688.70CAD. They grab the difference for no reason! 260.00CAD is a quart of my monthly budget This took more than 2 weeks and still I have no refund and no fridge!
- Company Response
Thank you for providing your review. Would you please send your order number to our Customer Care email at firstname.lastname@example.org so we can look into the specifics of your order?