What an awful experience! We had used Personal Movers last September for a move and were very pleased with their service. Not so this time! We were moving out of an apartment and of course, apartment buildings have restrictions and rules for moving and using the elevator. They took much longer than expected and we went over our allotted 4 hrs to a total of 8 hrs. consequently we were fined $300 by the condo board. The company blamed us for not requesting more than two men. We’re not the experts here, how are we supposed to know how long it takes.
The driver and seemingly team leader Hassam was extremely rude and defensive. We couldn’t say anything to him without him taking offence. I asked him 3 times to remove two heavy headboards from the elevator that were blocking the door before loading the truck, he just turned his back and walked away. Yes then I got angry and yelled at him, but he just wouldn’t listen. The building has quite a few seniors and they couldn’t get their walkers into the elevator because the rear door was blocked by these headboards. We felt terrible for them and finally the two of us were able to get them out. Yes two senior ladies, one 70 and one 67 yrs old! These headboards weighed about 50 lbs each. When he finally came back into the lobby, Hassam said “I see you got them out of the elevator yourselves with no problem”.
We thought perhaps he had a problem working for women, but the building manager had the same problem. He was of course, in the lobby watching things and making sure no damage was done. When he asked Hassam to move something in the lobby, Hassam turned his backed and walked away from him before he had even finished speaking. When I phoned the company to complain, the dispatcher said that I had been rude to Hassam and that he had known Hassam for years and didn’t believe he would be rude.
The company sent a third worker to help unload, and he was carrying wardrobe boxes into the house, upside down! I mean really?! All the hangers and clothes were in a mess at the bottom of the box when we opened it.
It was just a very upsetting and bad experience. Moving is stressful enough without having nasty and incompetent people doing it. Please do yourself a huge favour and don’t hire these guys. You will regret it if you do.
ADDENDUM: Well unfortunately this just keeps getting worse. After seeing my review posted here, Alfred called and apologized and wanted to offer me $100 compensation. After much discussion he upped his offer to $150. Problem was the "compensation" was only going to be given if I took my review down. Hmm, I think that's called bribery, not compensation.
- Approximate cost of services:
- $1,800.00