We did not get what we asked and paid for
I give one start because google does not let me zero stars.
We have two maple trees in our backyard that were health and lush and beautiful.
We wanted the height of the trees to be lowered a little.
We called Rock Tree Services. Someone came and had a loom and we had a quote.
instead of lowering the height that we asked for. They removed many branches from inside the trees. The trees look bare and plain ugly. We called and they said this is actually healthy in the long run for the trees. We asked but about the height? They said they would come again and have a look.
After a few days they told us we had an additional 200 to lower the height.
They did not do what we asked for. They asked for extra charge for only service we had asked for (lowering height). Terrible and irresponsible. They should do what client asks for and not what they think is easier or better for them to do
- Approximate cost of services:
- $250.00
- Company Response
Hello,
We sincerely apologize that our service did not meet your expectations.
The quote provided to you on June 6 stated “pruning the 2 maple trees”, and more specifically do “crown thinning and removing interfering branches”. Rock’s Tree Service completed the work as per the quote provided that was agreed upon. While I understand that you may not have known what crown thinning was, we were advised to proceed, therefore, we assumed you knew and understood the quote.
There is no communications from you prior doing the work stating that you wanted to top off the trees. The price given was for crown thinning and not crown reducing. As such, we offered you a discounted price ($200) to complete the work.
Best regards.