We have used Pro Lux Reno now 3 times, first time was 3 years ago and then the last two years as well. Obviously since we have used them 3 times we have been extremely happy with their service. Quality has been great, tradesmen have been great and final product was amazing. I think people expect too much going into a kitchen renovation, quality takes time, and unforeseen things come up all the time as well. But in the end everything is beautiful. We were referred to them and I have also referred them now many times as well. If and when we are still here when it’s time to change again they will be our go to company for sure!!!!