Maid Pro Thornhill & Vaughan

House & Apartment Cleaning
Markham ON L3T 6K6
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House & Apartment Cleaning
Maid Pro Thornhill & Vaughan
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87%

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Reviews by rating (past 12 months)

Reviews for Maid Pro Thornhill & Vaughan

Average customer rating:
8.9 10 (48 reviews)

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Private User
Private User
Private User reviews Vaughan, ON
10/10

Great cleaning

Teri did a fantastic job cleaning our home. She was very thorough and hard working. We were very pleased. Thank you Teri!

Approximate cost of services:
$325.00
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Company Response

Thanks for the awesome review!

Margie in Toronto
Margie in Toronto
0 reviews Markham, ON
10/10

MaidPro Teri was amazing!

Teri was amazing! She did an excellent job cleaning our home. Her attention to detail was greatly appreciated! Thank you, Teri!

Approximate cost of services:
$350.00
0 of 1 people found this review helpful.
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Company Response

Thank you so much for the great feedback Margie!

Mary in Richmond Hill
Mary in Richmond Hill
0 reviews Markham, ON
10/10

Great job Aaron

Great work, super thorough job. My hubby and I are very pleased. Highly recommend Aaron.

Approximate cost of services:
$140.00
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Company Response

Thanks for the kind review Mary!

Peter
Peter
0 reviews Vaughan, ON
10/10

Maidpro Review

Maidpro provided excellent service for our family. Aaron is always polite, professional, and cleans in meticulous detail

Approximate cost of services:
$230.00
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Company Response

Peter! We appreciate the great review.

Rachel
Rachel
4 reviews Markham, ON
10/10

MaidPro - Recommend

We have been with MaidPro for a while now and have always been impressed by the thorough job that they do and the friendly and trustworthy service. Aaron, Lacey, Adolfo, and Cheyenne have all been amazing. Personal touches like arranging my kids' toys on their beds is especially appreciated. Thank you, MaidPro!

Approximate cost of services:
$160.00
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Company Response

Thanks so much for the great review Rachel! We love making your house shine!

Laura
Laura
0 reviews Markham, ON
0/10

Careless and Superficial Cleaning Job

I heard great things about MaidPro Thornhill through the Nextdoor community. I was looking for a cleaning service to help clean only a number of rooms for my elderly parents' home.

MaidPro's first cleaning job was careless and superficial. They sent two members to clean for three hours. They completed a large kitchen, two living rooms, a washroom, and powder room.

After leaving, my mother took a wet Kleenex to the kitchen floor and bathroom floors. The Kleenexes were dirty. The same went for the kitchen counter top not being wiped down.

I was disappointed to learn after the fact it is company policy not to move furniture, including small furniture, to vacuum and mop floors. I've included pictures of how dirty the area around the kitchen island was (because we didn't know to move the kitchen chairs), behind doors, and dog bowls, as these are considered furniture.

Mirrors in the bathrooms were only wiped three quarters, showing marks.

Garbage in all rooms were not emptied. I checked with the company to see if this was a Covid measure to avoid, but MaidPro's 49-Point Professional House Cleaning Checklist ensured they would still offer this.

I had requested that one of the living rooms not be touched, but this was unfortunately ignored.

The overall experience did not instill confidence in future cleanings, so I chose to cancel the service for my unhappy parents. Despite a polite email exchange with the company, they refused to wave the cancellation penalty of $129.95. The only recourse would be to have someone back to do a reclean, but as mentioned, my parents were so unhappy with the first clean they didn't want anyone back. It was a struggle to even get my elderly parents to agree to outside help.

Overall it was a very disappointing experience at a total of $466.80.

$30 x 2 in tips that my parents handed out (as tipping is encouraged by the company which we liked), $276.85 for the cleaning, and $129.95 for a cancellation charge.

Approximate cost of services:
$467.00
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Lisa in Toronto
Lisa in Toronto
1 review Vaughan, ON
10/10

One time deep cleaning

Our tenant moved out and did not value cleanliness.
We were in desperate need of a deep cleaning.
Erin was awesome! She was hard working and open to feedback.
We needed her to focus on the nitty gritty and appreciated her attention to detail!

We would highly recommend Erin and Maid Pro!
Lisa. M

Approximate cost of services:
$400.00
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Company Response

Thanks for the awesome review!

Allison
Allison
0 reviews Pickering, ON
10/10

Amazing cleaning company!

Maidpro Thornhill has cleaned my home several times now. Our cleaner is so sweet, kind and professional. I love their 49 point check list that they show at the end of the clean so that I know everything was done. The office is easy to get a hold of and booking with Debbie was great! I would definitely recommend!

Approximate cost of services:
$250.00
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Simone in Toronto
Simone in Toronto
1 review Markham, ON
8/10

cleaning

Stacey impressed us with her cleaning. Always professional and amazing!
Whenever she leaves, the house looks incredible. We've had her come a few times and we've always been happy with her work!

Approximate cost of services:
$200.00
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Company Response

Thanks for the great review Simone! We'll be sure to share it with Stacey!

Anne
Anne
5 reviews Vaughan, ON
10/10

House Cleaning

Great experience with Stacy! She arrived on time and did a thorough clean of our home just in time for the holidays. Would definitely use Maidpro Thornhill for all our cleaning needs.

Approximate cost of services:
$200.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Maid Pro Thornhill & Vaughan

We're award winning home cleaners - including Best of Homestars 2019 & 2020 - and love to clean through York Region and North York. We specialize in thorough detailed oriented home disinfection including high touch points. Our staff have been through extensive training and are truly the best in the ...
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