Thank you for taking the time to give our team nice comments, They do work very hard for our customers and for there company .
Please refer us and receive a gift card on any future sold jobs.
thank you again and enjoy your new garage.
Management
Thank you for your kind words. I will relay this to the crews and the team.
I am glad you like your Reno and I hope you enjoy it for many years to come.
Please refer Alliance, on a sold job you can receive a gift card.
thank you
Management
This is a tough one to understand the review - Brian & his crew were the men who did your entire job and you Praise him in your review. Only others were concrete supplier for your walkout. Ryan was the supervisor for your project. Brian did the excavation - cribbing under tarps and we poured the walls in cold weather and used heat to cure the concrete at no extra cost to you. You were kept informed on the entire project through phone call and emails through Builder trend. Your job started Oct 1 2019 the final pour was Nov 4 th 2019 - then your Job was continued in the spring which you agreed in March -April 2020 when it warmed up to finish off the small items as it was safe and it could be used as a entry into your basment. To include the days in between through the winter is not correct time line for your job.
The slope issue was your request as we explained that the correct way was to tie into your storm drain pipe under your floor to have proper drainage, you did not want to spend that amount to do that so you said to put in a dry well in with Minimum slope to the door where you wanted the drain. thats what we did upon your request. Then we had one of the biggest rain storms in 2020 in June the water could not drain as fast as it came down. This is when you requested the warranty about the slope of the drain IN June 2020.
I spoke to you at this time after I read all the documents and emails of your project. You denied the change order for the drain being connected to your storm drain. This is when you got heated with me with words, I did not threaten you or verbally abuse you in any way, I actually stepped up to the plate and approved the warranty and sent out the Ryan and his guys to cut concrete out and put a bigger dry well in so there would be no more issue.
Professional solutions is our Integrity
CE
Alliance really appreciates you kind words as well as your patience.
thank you
CE
Great workers with skilled workmanship
Thank you for the very kind word , I will make sure the team is rewarded.
thank you CE
This response is long over due, you say the garage did not fit you truck. If you did tell Ryan or Don the size of your truck & you signed - approved the plans to the size of the garage would you not known that your new purchased truck would not fit.
I do not know how that is Alliance mistake after you approved the plans. Alliance did come to the plate, the cost to remove the backwall and add 2 ft to your garage and pour 2 ft and a new wall was $4000.00. Alliance did cover 1/2 of that cost as you agreed to split.
Alliance gave you choices with the back walkout door, because you had a 2 ft concrete wall and you only wanted 8 ft ceiling. The door had to be cut into the wall for the reason of the head room. Which would make the door entrance lower then the top of the concrete wall .
From the notes you did not want to move the door to the side of your garage where there would not been a issue. This was all pointed out to you. We did give you options.
Your moter was changed at no additional cost to you with smart home, but you have not mentioned that as it was done before you wrote your review. Alliance did come to the plate and did whatever we had to do. Alliance has gone back twice for warranty calls since then.
CE
Beyond lucky to work with Alliance
thank you Jenson , Your very valuable and a trusted and loyal Trade partner
Thank Matt. It was a pleasure doing this project with you. Enjoy the basement!
