Rainbow International Restoration KWC

Fire & Water Damage Restoration
Kitchener ON N2A 1M7
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87%

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Reviews for Rainbow International Restoration KWC

Average customer rating:
10 10 (4 reviews)

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sifurobertgould
sifurobertgould
1 review Cambridge, ON
10/10

Restoration of main floor & second floor of my home after water damage caused by faulty toilet in main bedroom.

From start to finish Drago kept my wife and I informed of what needed to be done, how it would be done, and what to expect. He also made recommendations.
All carpet on second floor was removed and replaced with solid maple hardwood floors, including all the closets. We also had to replace the damaged hardwood flooring on main floor in family room and living/dining room. The floors in our home look amazing. Our home looks even better after the restoration than it did before the water damage incident.
The other major restoration involved repairing the ceiling on main floor where the water leaked through above our kitchen area. We have California style ceilings, so they had to redo the entire main floor ceiling.
We were so sad after the flooding happened. Our insurance company sent another company to our home for initial cleanup and we were not impressed with the service, (not returning our calls, promising unrealistic completion times and then dragging out the process). This was happening in November-December. They said the job would only take 4-5 days which was in no way possible, (it was a minimum 7-10 day job). They also said they could not get it done until mid-January. We complained to our insurance company and looked for our own contractor to restore our home.
Luckily we found Drago and his team of professionals. They promised to have us back in our home before Christmas and worked so hard to get it done in time. They delivered on every promise. We are eternally grateful for what they did and truly appreciate the personal touch of Drago genuinely caring about our situation and getting our home back to normal for our family (with 2 young children) at Christmas time. I can't say enough good things about him. Great guy.
We had such a great experience that we have since then been in contact for preliminary planning/quotes on remodeling our ensuite bathroom and finishing our basement. We are very excited to work with Drago again on future home renovations. We have already referred him to 5 other people (family/friends) . Drago and Rainbow International Restoration do it all. Awesome team.

1 of 1 people found this review helpful.
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Saad I.
Saad I.
1 review Cambridge, ON
10/10

Water damage/bathroom renovation

Rainbow International Restoration was quick to respond to our leaking bathroom. After assesing all the damage, they started to work right away. They were phenomenal at their job. There was very minimal disturbances in the house and they really focused on the job to get it done on time. We are very happy with outcome.

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hutch151515
hutch151515
1 review Hamilton, ON
10/10

Restoration - water Damage

After some severe rains, we had water leaking through our roof that eventually came into the kitchen. I called a few companies with little response until I spoke with Rainbow International Restoration KWC. Understanding the stress in my voice, they made a few changes to their schedule and were at my house within an hour. After quickly assessing the damage, they leaped into action and quickly stopped the source of the problem. With sharp attention to detail, they began to work on the clean up. They were very neat and conscious of their work providing great comfort to me and my wife. Working well into the night, Drago and his team completed the main remediation. After a few days of drying out using their high end equipment, the job was complete. Drago explained everything in great detail and was very customer focused. I would gladly recommend or use Rainbow again since they are very reliable, do high quality work, and are empathetic during extraneous circumstances.

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More about Rainbow International Restoration KWC

Established in 1981, Rainbow International® offers home restoration, commercial restoration and carpet cleaning services through over 400 locations worldwide. Our restoration services cover fire damage restoration, water damage restoration, mold removal, smoke damage restoration, and more.

When disaster strikes you can rely on rapid and professional restoration service from Rainbow International. Our service locations are on call 24-hours a day, seven days a week. Rainbow International is fully certified by the Institute of Inspection, Cleaning and Restoration Certification. The IICRC has served as the industry guardian for inspection, restoration and cleaning services for over 30 years.

Rainbow International is a subsidiary of The Dwyer Group, Inc., a worldwide franchise holding corporation supporting over 1,500 franchisees in ten countries.

Mission
To position our franchisees in the marketplace to become the premier choice for restoration and cleaning services by always exceeding their customers’ expectations.

Vision
To Be a World Leader in the Restoration & Cleaning Industry by providing innovative training, systems, products, and support to our franchisees, allowing them to achieve their desired level of business success.

Our Home & Commercial Restoration Code of Values
We live our Code of Values by ...

Respect

… treating others as we would like to be treated.

… listening with the intent to understand what is being said and acknowledging that what is said is important to the speaker.

… responding in a timely fashion.

… speaking calmly, and respectfully, without profanity or sarcasm.

… acknowledging everyone as right from their own perspective.

Integrity

… making only agreements we are willing, able and intend to keep.

… communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.

… looking to the system for correction and proposing all possible solutions if something is not working.

… operating in a responsible manner: "above the line."

… communicating honestly and with purpose.

… asking clarifying questions if we disagree or do not understand.

… never saying anything about anyone that we would not say to him or her.

Customer Focus

… continuously striving to maximize internal and external customer loyalty.

… making our best effort to understand and appreciate the customer’s needs in every situation.

Having Fun in the Process!

CATEGORIES
Fire & Water Damage Restoration
SERVICES
FIRE AND WATER: *** Fire Restoration/ Water Damage/ Mold Remediation/ Cleaning & Deodorizing/ CLEANING AND DEODORIZING: *** Air Duct Cleaning/ Carpet Cleaning/ Overspray Protection// Odor Removal/ Trauma Scene Clean Up/ Upholstery Cleaning/ RECONSTRUCTION: *** Full Service Reconstruction/ Board Up & Tarp Over Services/ Content Pack Out
WEBSITE
https://rainbowintl.com/kitchener
YEAR ESTABLISHED
1981
PAYMENT METHOD
E-transfer & Cheque
LICENSES
YES
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1 YEAR on Labour
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