Canadian Appliance Source

We purchased a matching washer dryer set from CAS via their website. Originally, we had to wait a bit for both items to be delivered to the warehouse, but soon enough we were able to book a delivery date. The night before the delivery, we got a phone call confirming it and stating that it would arrive between 1 and 5pm. Great! So the next day, work was booked off, and I was waiting around for the delivery. At around noon, I thought I would check the online tracking system and found that our order had been CANCELLED by the store. In shock, I called the customer service number, and they said that yes, it indeed had been cancelled because they didn't have all of the items. I explained that I had received a confirmation email the night before. They said yes, the order was cancelled in the morning. My next question was in regards to not being informed on the day of? Perhaps a day of work didn't have to be missed! They said they didn't know what happened, and kept transferring me to different people around the company. I spoke to Customer Service, Customer Care, Logistics, and then back to Customer Care where, after being on hold for such a long period of time, my call must have been "timed out" because it went directly to a voicemail system. I called back two more times and the same thing happened. Finally, on the third call, I told the person who answered that they weren't allowed to transfer me. This gentleman (I'm sorry I didn't get his name) was very understanding and supportive. He put me on hold for a short time while he personally checked that another employee was available before transferring me. I then spoke to this next person who said there was not much they could do, but the delivery would come the following Friday. I asked if there would be some sort of reimbursement and she said that they could reimburse only the delivery fee. Well, I've been incredibly inconvenienced. One day off of work, and another one coming up because of a failed delivery attempt? I asked her to speak with her manager and she said that he told her the same thing. I said that I was so disappointed and that I wasn't sure if I should keep my order with them. At this point I was told that that was the manager's message: "You can get the delivery fee back or just cancel your order."
Is this what you call customer service? I then asked to speak with the manager. The only additional compensation I was requesting was $40 - the amount it would cost to take out my old washer and dryer. Well, this manager was a piece of work. Essentially he said no, this isn't possible, and he said that their prices are so low that they can't give bigger discounts. So I said, well then don't make mistakes like this! He was sarcastic and condescending. At the end of the conversation, I told him the only reason we were sticking with the delivery was because I needed the new washer before the holidays, but that I probably would not ever consider shopping at Canadian Appliance Source again.
His response: "That's okay".
I do actually know his name, but won't post it because I have ethics...but he was a Customer Service Manager...there was no customer service on his end what-so-ever.