Inital impressions were good. We were asked to choose top three picks of stone and ecouraged to go with the particular stone that "was in stock in the warehouse" as we were on a timeline. We waited and waited and with each phone call there was a different excuse about why it was taking so long. Eventually workers arrived and the stone was our 3rd pick and we discoverd that there was no "warehouse" - guessing the stone that was ordered was likley the most expensive, The staff were fabulous and did excellent work. A second visit was a different crew that did work that required a third visit to fix becasue it wasn't done properly. Then we discoverd that the company went ahead and charged our credit card before the work was completed and permission was given to do so. I checked with police and apparently this isn't illegal but certainly isn't a good buisness practice for anyone that would like a referrence. My concerns were treated like everything else - an annoyance - and excuses provided.