Bertrand Plumbing & Heating Inc.

Plumbing
Embrun ON K0A 1W1
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Plumbing
Bertrand Plumbing & Heating Inc.
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43%

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Reviews by rating (past 12 months)

Reviews for Bertrand Plumbing & Heating Inc.

Average customer rating:
5.3 10 (4 reviews)

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Private User
Private User
Private User reviews Bowmanville, ON
1/10

Horrendous Customer Service

Was charged for a 15 minute chat and no service renderred.

Called to ask for an explanation of the invoice. 3 times no callback.

FInally got a hold through email and was belittled for not knowing how a business is run and amazed that I thought they would send some for "free". Every quote i've ever had was free in l fairness.

Told the accounts manager that I will pay the fee but I will also consult BBB as I felt weird about the whole situation . Well that brought the emotinal response out. Manager then proceeded to craft some story about me threatening her to void my bill. I can assure you, this was never mentioned once, I just wanted clarification and told her I would consult the BBB since I didnt think it was fair to pay for something that never transpired.

Google review left and she responded in an incredibly rude fashion. Technician was great to be fair, their issue is the entitled owner that can't possibly accept responsibility.

Approximate cost of services:
$181.00
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hharb in Cambridge
hharb in Cambridge
2 reviews Embrun, ON
0/10

overcharging damaged floors and terrible customer service

overcharged me by an extra 30 minutes. When I asked about start and end times Roxanne got defensive and never provided answers. I then mentioned that the installer damaged my floor and provided evidence but refused to listen to me stating invoice is final.

Approximate cost of services:
$500.00
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Aline in Embrun
Aline in Embrun
1 review Embrun, ON
10/10

Plumbing

I contacted Bertrand Plumbing & Heating Inc. for several plumbing issues, a plumber came over the next day and addressed and repaired all of the issues in a very professional manner. I also must commend your plumber because he left everything as clean as it was when he came in to my home. I am extremely satisfied with the professional and prompt services provided by Bertrand Plumbing & Heating. I will not hesitate to recommend your company to anyone.

Approximate cost of services:
$203.00
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Company Response

We are truly happy to hear how satisfy you were with our technician. I will make sure to pass along to message to our technician

Diane
Diane
16 reviews Russell, ON

First Review

10/10

Plumbing Issues

I contacted Bertrand Plumbing to resolve a number of small plumbing matters. I dropped by their offices and Kristian, the plumbing manager, send someone the very next morning. Patrick showed up on time (7:30am). We went through my list and after spending nearly 3 hours, he left after fixing only what needed fixing. And the poor guy answered my slew of questions. I want/like to understand how things work, etc. and Patrick took the time to explain everything in detail in a language that was easy to understand. He also made very valuable suggestions.

I dealt with another plumbing company before and did not receive a fraction of the service I received from Bertrand Plumbing & Heating. From this point forward, I will only deal with this company for any of the services they provide. They are knowledgeable, professional, etc. They are everything a company should be and I highly recommend them to anyone who requires such services.

Approximate cost of services:
$400.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Bertrand Plumbing & Heating Inc.

Established in 2005, Bertrand Plumbing & Heating Inc. has offered premier quality residential and commercial plumbing, heating, ventilation, air conditioning and water treatment services in the Greater Ottawa Area. Our installation and service workmanship has been rewarded with repeat business. We are proud to be a family business and our ...
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