The project was done about a year ago. Even though the job was done relatively good, there were couple of major issues with installation including a gap under the door with caused the room by the door to be very cold in winter.
After the list of the issues was reported, I was promised that that it would be resolved. I just need to wait a bit.
Since that initial call ( January 2018 ) I called many times, left messages and even talked to people on the phone. Every time I was able to reach a person, I was promised a resolution, "Please be patient, we will get back to you during next week with the date."