Furnace Family

The Home Comfort Advisor was thorough in going through what we needed and what we didn't need, in upgrading our 28 year old home HVAC system. When he was finished, he quoted two options, pointing out the differences of each option which helped us feel confident in our decision.
Furnace Family's admin staff then went to work finalizing the timing for our upgrade and were very friendly and informative in letting us know when to expect the installation crew AND in the after installation processes we needed to complete.
When the day arrived, the installation crew walked Keith through the various stages of the project before they started, which gave him a good idea on what to expect AND time to decide where to locate the Air Conditioner. He said watching them work showed that it wasn't their 1st rodeo as they went about removing the old, modifying the duct work and installing the new system. All the installers showed their expertise and the pride they take in their work as; pipes are level and plumb, wiring neat and bundled, and the clean up better than before they arrived. Keith also asked numerous questions while they did their work and to a man, they honestly answered with information that will be helpful for us in the future. (such as; how often to change the filter, what to do at the end of the air conditioning season, etc.)
In our opinion, Furnace Family would be our first choice to get knowledgeable, straight forward information from people who their business.

Keith & Kristi G