My wife and I met these guys at the Toronto Home Show. Justin did a great job of explaining what his company could do for us and my wife and went home feeling like we found the pool and the company to put the pool in. After months of chasing Justin for follow up, design feedback, or even just acknowledgement that they were working on something for us would have been great. I was very persistant in my follow up. Got Justin on the phone a couple times only for him to tell me he would get right back to me as he was in a meeting. I called him again and he said that he was sending me some drawings while I was on the phone but never received anything and never heard back from him. This has been going on for 5 months. If your serious about having someone put in a pool for you and you want someone reliable enough to follow up on things they say they will do, this may not be the company to go with in my personal opinion. I am now having to find another pool company and completely change the design that we had wished for.