I found this company online as their website was one of the first to show up in my google searches. Doing my do diligence prior to buying anything and to ensure I understood the products and the companies I called and got quotes from about 6 local companies. 4 of which were the big name companies who had mixed reviews and the complaints about them all basically said the same about over priced failing or under performing systems but there were 2 companies that took the time to explain to me how their systems worked and had quotes that were less than all the others by over $1000 and they both promoted warranties and post-installation service and assistance.
In the end I went with OttawaWaterFiltersCo because their website was "LOOKED" legit and there weren’t any negative reviews about it. Shawn the owner came out to do the install and that’s when the problems started. First I was mislead about discharging the backwash into the septic tank. I was told that it wouldn’t impact my concrete tank and that was not true. All that salt would for sure impact the bacteria balance of the tank, not to mention salt water is notoriously bad at degrading concrete which my tank is made of. They didn’t even use the correct fittings or connections to tie into the waste lines causing me to completely have to replace them and hundreds of dollars later when I had to properly drain the backwash to the sump pit.
Next the RO system I was sold was supposed to have a 4 gal capacity. I was again mislead. Its capacity is only 2.5 gal before calculating the bladder which results in only a 1 gal actual capacity. I even showed him the water jug that I wanted to be able to fill in one attempt and was reassured it wouldn’t be a problem. After returning twice to review the system he finally called the manufacturer only to discover that the true capacities of the tank and proceeded to tell me if I wanted something bigger it would cost me hundreds of dollars extra even though the quote provided was for a 4 gal capacity. I later found another company that could offer me a larger tank for $65.
After that getting a hold of him for questions like what kind of replacement filters to buy was difficult. Often taking weeks or months to get replies to my emails and my phone calls went unanswered and voicemails not returned.
Finally my UV light stopped working. All I did was unplug the unit and plug it back in and it fried. Only 6 months after it was installed. When I requested for him to come out and replace the unit under warranty I got silence.
I regret having gone with this company because in the end all the talk about how he prides himself on quickly getting back to his clients, always being there for them and warrantying his work was just that…..sales talk to get my business cause the moment he was paid all these statements went right out the windows. I would not recommend this company to anyone as I know there are better systems out there at the same cost.