The Backsplash Hut

Floor Retailers
Newmarket ON L3Y 8W8
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HomeStars  >  Floor Retailers in Newmarket  >  The Backsplash Hut
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93%

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Reviews by rating (past 12 months)

Reviews for The Backsplash Hut

Average customer rating:
9.6 10 (17 reviews)

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Dr. I.
Dr. I.
1 review Whitchurch Stouffville, ON
9/10

Backsplash sale and installation

Steve is a great salesman.
He was very patient with us when we were selecting the stone. He was also very reasonable when pricing came up. He was reachable and reliable. After installation, I had some comments about the finishing. He sent me his technician who spent with me a few hours until I was satisfied with the outcome, without any extra charge. I would strongly recommend the backsplash hut to anyone!

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Company Response

Thank you for putting your trust in The Backsplash Hut. we take pride in each project completed by our team.

Alex in Toronto
Alex in Toronto
1 review Oshawa, ON
6/10

Backsplash Install - Oshawa

Edited review... so everything was good but when I had some deficiencies Steve went MIA. Luckily I had his installers number and managed to convince him to come and fix it. Too bad... I was happy with the work but customer service is an important part of the business.

Install quality 4/5 and customer service 2/5... still haven't heard back from Steve after 3 weeks.

After a long search and two failed attempts to get contractors to do my backsplash, I met Steve through Facebook marketplace, which I've never done before. I was a bit hesitant, but after reading reviews and getting a fair quote I decided to give it a try (the price was really good especially considering we live pretty far from Newmarket). Dwight was out installer, and honestly he was amazing. He has really good attention to detail and works quick and clean. There was one section that my wife wanted changed slightly and he fixed it with no complaints. Turns out the issue wasn't even really his fault, my counter tops were off slightly across the stove. The tiles haven't even been grouted yet but I'm giving them 10 stars. If you haven't been having any luck with contractors I highly recommend these guys.

Review has 1 previous version
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Company Response

Thank you for giving us the opportunity to complete your new backsplash installation.

J.A
J.A
1 review New Tecumseth, ON
10/10

Kitchen Backsplash

The Backsplash Hut is awesome! We had been looking for months for a backsplash at the big box stores, but couldn't find anything. The Backsplash Hut has a huge selection of beautiful tiles to choose from. Their customer service is absolutely amazing .... knowledgeable, attentive and professional. Dwight did a great job installing our new backsplash and left our kitchen spotless. I would recommend The Backsplash Hut to anyone.

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Company Response

We are happy to hear that you are happy with the end result of your backsplash project. Thank you for giving us the opportunity in completing your project.

Jacquelyn B.
Jacquelyn B.
1 review Newmarket, ON
10/10

Kitchen backsplash

We were extremely satisfied with the service provided from store front to installation. The staff is very knowledgeable and went over and above our expectations. We have and will continue to recommend the Backsplash Hut to anyone who's tackling home renovations. A huge thanks to Steve and his team for everything!

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Company Response

Thank you for giving us the opportunity to complete this project for you. We had a great time working together with you.

Lou in London
Lou in London
1 review Newmarket, ON
9/10

Kitchen Backsplash

Steve and Dwight from The Backsplash Hut did a fantastic job on installing a new backsplash for our kitchen. First rate quality installation, done on time and to budget! Great customer service! Highly recommended!

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Company Response

Thank you for giving us the opportunity in completing your backsplash project, We had a great experience working together with you. Thank you again!!

Catherinewang0123
Catherinewang0123
1 review East Gwillimbury, ON
10/10

Backsplash supply only

Was able to look for what we are looking for through his supplier instead of just selling us what he has. Great place to look for material and advice. Although they didn't do our installation but did give installation advice.

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Company Response

We are happy we were able to help with your backsplash project.

Charlotte
Charlotte
2 reviews Newmarket, ON
10/10

Kitchen Backsplash replacement

Consultation with Backsplash Hut staff ( Steve) to choose a suitable tile and coordinate work with installation of new countertop.
Removal of backsplash, preparation of existing drywall and installation of new tile backsplash.

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Company Response

Thank you for giving us the opportunity to complete your project.

HomeStars in Toronto
HomeStars in Toronto
1 review Aurora, ON
10/10

Glass tile backsplash

The Backsplash Hut was so great to work with. They helped me choose the tile, made great suggestions, worked with my budget and did a fantastic install. The work was professional and the finished product looks AMAZING! They went above and beyond to make sure I was satisfied. I would highly recommend them.

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Company Response

Thank you for the great feedback, Our team takes pride in each project we complete and we strive each day to make sure all of our clients are satisfied with the end result of there project.

Jannelk
Jannelk
1 review Bradford West Gwillimbury, ON
10/10

Backsplash

The process was seamless. I chose the tile, Steve ordered it, arrived within days. They set up the install that week, and did an immaculate job. I love it. They were courteous and cleaned up the kitchen when they were finished.

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Company Response

we are happy to hear that you love your new backsplash!!

DLW
DLW
1 review Sharon, ON
10/10

Kitchen Renovation - Backsplash removal and install

This job entailed back splash removal and installation to maximize the look of a newly replaced granite counter top. The Backsplash Hut provided a superb customer experience every step of the job. Their professionalism, attention to every detail, expertise in helping me select the perfect tile to integrate the new counter top, floor and existing cherry wood cupboards, willingness to let me take samples home at no charge, flexibility in scheduling the work and providing status updates was very much appreciated. The quality of the marble tile I purchased, and workmanship to remove and install was exceptional at a VERY reasonable price. I was also impressed with how careful they were with my new counter top and floors while working and the job clean up. They were committed 150% to making sure my new back splash was perfect in every way, and it is! I highly recommend the Backsplash Hut.

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Company Response

Thank you for giving us the opportunity in completing this project for you, we strive everyday to make sure each project we complete is 100%.

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