Jaia Group Inc.

General Contractors
Brampton ON L7A 3H1
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77%

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Reviews for Jaia Group Inc.

Average customer rating:
8.3 10 (7 reviews)

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Tina in Richmond Hill
Tina in Richmond Hill
8 reviews Richmond Hill, ON
10/10

Ensuite renovation

We spent a lot of time sourcing contractors to completely reno our ensuite. Jaia Group was referred to us by a friend who completed a house reno and their work was incredible. We met with John a couple of times to scope the project and booked him on the spot. John and Kevin were amazing to work with. The quality of the work was outstanding but equally important, they were honest, on time, focused. John is a man of his word and earns your trust. I certainly can’t say that about everyone. Highly recommend Jaia Group and will contact them for the next project.

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Debbie in Toronto
Debbie in Toronto
0 reviews Toronto, ON
10/10

2nd Floor Reno

If I could give JAIA GROUP additional star ratings I would. John, Kevin and the crew did an outstanding job on our 2nd floor reno which consisted of 2 bathrooms, 4 bedrooms and hallway. They were patient while we asked questions regarding the process and flexible when we added a few additional requests. John is customer focused, detailed oriented and made sure we fully satisfied upon completion. We were so thrilled with the outcome that we have booked them to renovate our main floor in the fall. CAN NOT WAIT!!!

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Company Response

Hello Debbie,
We can't thank you enough for choosing our company and giving us the opportunity to do this project for you and your family. It was a great experience from beginning to end and we are sure looking forward the next project. Your positive review means a lot to us. See you in the fall :)

Mark
Mark
2 reviews Milton, ON
10/10

Basement Renovation

Can't say enough about our experience with John and Kevin of JAIA Group Inc. on our basement! From the initial consultation, John was able to take our vision and create a basement that in fact surpassed our expectations! John and his team were always punctual, professional and an absolute pleasure to work with. His willingness to engage with us and share ideas throughout, enabled for an amazing final result. Their workmanship and attention to detail were something to marvel as well. Additions were done along the way and John went above and beyond what was required of him, just to ensure we were completely satisfied in the end.

Thank you Jaia Group for creating a basement that our family will enjoy for years to come! Can't wait for the next project!

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Company Response

Hello Mark, thank you so much for your wonderful words. It means a lot to our company. It's our pleasure to serve our clients in anything they need, to do a good work and to make the experience as positive as possible during the whole process.

Jaia Group Inc.

Marguerite in Oakville
Marguerite in Oakville
1 review Oakville, ON
10/10

Finish Basement

John and his crew finished our basement within the time frame he provided us. They where always on time and a pleasure to have around. John was great communicating with me from the beginning, he has great ideas and design sense. John and his team where always very professional and very tidy - they did a great job cleaning at the end of every shift. John was approachable - especially in situation where I made a last minute changes - he never once made me feel bad. Everyday John went above and beyond.
We absolutely love our new space and wouldn’t hesitate recommending John for any big or small job.

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Company Response

Marguerite and Vince, thank you for taking the time to write such a wonderful review.
It was a pleasure working on this project. Our priority is that our customers feel comfortable to ask questions, make any changes if necessary and have all the details taken care of in every step of the renovation process. This review means so much to us.
We appreciate that you put trust in our company and look forward to working with you again in the future!

Best regards,
John
Jaia Group Inc.

Clarisa in Oakville
Clarisa in Oakville
3 reviews Oakville, ON
0/10

Basement renovation gone WRONG

John, the owner of JAIA Group, comes across as a nice hard working man and you immediately trust him. But be aware of all the problems we had: * He measured the fireplace frame wrongly, and it has nothing to do with the built ins, and it looks weird, and didn't admit to his mistake and refused to correct it, so the contractors of the built ins had to hid his mistake.
* His electrician was responsible for us to be without AC in the summer for 4 days, he told us first than the thermostat battery was off, after changing the battery, he then suggested that the thermostat was broken and we had to change it. He never suggested he will fix it because he caused the damage to the thermostat. Four days after buying a new thermostat, and with our new furnace still in not working condition, he decided to come home (he took time off) and check the electrical connections and he found out the problem. We never knew what happened, as he never explained it to us when asked, he kept repeating "it was not our work who caused the damage". He also did not once apologize for the stress of not having AC in the middle of the summer.
* We asked him to paint the floor of the furnace room to have a cleaner and better finish to it, he did it as asked and almost immediately, the (also newly bought) water tank stop working. He claimed that it was not related to him or the paint. Four days after (long weekend) a technician that we paid (form our pocket) came to fixed it and told us, that, in fact, it was the paint the cause of the furnace service interruption. If he claims all these years of experience, why he didn’t disclose this problem before starting the job? Or perhaps, he is not as trained as he indicates to be.
* He promised to come back after our built ins were installed to instal the bar plumbing, and disappear on us. I left 5 voicemails and at least called 20 times. My husband also called, texted, and emailed him as well during this time. We were opened to any time, we just wanted to have him finish the basement. We were already over 4 weeks behind schedule, and we just wanted to see this work through. The one time he answered in 5 weeks, and he agreed to come at a time that was convenient for him, my husband, who works in Toronto, took the day off to wait for him. He never showed up. Not only that, but he didn't even call him to say "I am sorry, let's reschedule". No news whatsoever.
* Regarding the floor, we picked a very nice and expensive tiles, for some reason maybe just to speed up, he installed the floor before painting the walls. The result was an expensive floor covered with paint. He said that with vinegar and water they will go away, unfortunately it is not the case. I hope with consecutive cleaning they will disappear, but it is still not the case. In addition some of the tile moved and you can see the the wood below. He indicated he will come back and fixed it as well.
In sum, he never took ownership of any of his mistakes.
He tells you stories about bad customers owing him money, and demanding clients, like I am sure he will say about me now. I felt guilty with his stories of having to use his own money to buy materials for my basement and we paid him in full as he came highly recommended. He does not pick up the phone after he asked us to book a day for him to supposedly come. We have had other people do work for us and we were very happy with them.
Finally, if you read this review and you still hire him and things go very wrong, you can’t say that you didn’t know.

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Company Response

Dear Clarisa,

Thank you for taking the time to write this review. Although we’ve already discussed the following points with you, we feel that we need to repeat them below in order to defend our company against the allegations in your review:

- You paid in full because we have fulfilled all obligations under our contract with you. This was evidenced with photographs as well as your sign-off and your payment of the remaining balance owed.

- The fireplace installation work was not performed by our company and as explained, we are not liable for repairing damage that was caused by another party.

- The bar plumbing work was not part of the contract but we did initially offer to perform the work free of charge after you asked. The reason we will no longer be performing this work is because you were not willing to cooperate with us to find a time that was mutually beneficial to both of our schedules. We asked for flexibility on your part because we have since moved on to other jobs and are committed to meeting the schedule we’ve provided to all of our customers.

- The work for the air conditioner and hot water tank were not contracted to our company.

We have requested that an investigation be launched into your allegations and know that in due time, the statements we’ve provided above will prove to be true. In the meantime, we will continue to stand by our work.

Dana Z.
Dana Z.
15 reviews Richmond Hill, ON
10/10

Laundry Room

We just had John and Moses wrap up our laundry room reno. If there was a rating higher than 10, they would have received it.
They are skilled tradesmen who go above and beyond to ensure that the customer is satisfied. They are both very accommodating, professional and courteous. I would hire them again for any project, big or small. Thanks to you both, we appreciate your effort in all you did.

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Company Response

Thank you, we really appreciate your review. It means a lot to know you very happy.

Eliza Birch in Dundas
Eliza Birch in Dundas
4 reviews Hamilton, ON
8/10

Main Floor Reno

John and Moses were a delight to work with. Always on time and they always arrived at the job with great attitudes. We could not recommend them more highly for any renovation jobs. They completed our main floor renovation to our complete satisfaction. Thank you :-)

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Company Response

Thank you very much, we appreciate your wonderful words. Your review means a lot to us.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Jaia Group Inc.

Jaia Group Inc. is a locally owned and operated General Contracting company. We provide a wide range of building services and custom renovations. Some of our services includes: basement finishing, kitchen & bathroom remodeling, home additions, improvements & repairs, custom decks, fences & sheds. We are fully licensed and insured, ...
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