Terrapave

Paving Contractors
Brampton ON L6P 0X4
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55%

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Reviews for Terrapave

Average customer rating:
5.4 10 (8 reviews)

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Private User
Private User
Private User reviews Whitchurch Stouffville, ON
2/10

Driveway asphalt

Driveway paved in the morning, by early afternoon I found a spot bubling up and cracking. Seems the crew couldn't be bothered to find a garbage can and paved over water bottle. The hot sun was making the air/water to expand.

I was able to find the crew still working down the road to come fix it, but this is not a professional job.

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Wilfred in Toronto
Wilfred in Toronto
0 reviews Toronto, ON
10/10

Asphalt Work

I have had the pleasure of working with TerraPave for a number of years and I can say in no certain terms that the service and job quality has only been getting better and better over the years. I was referred to Jordan and have been impressed with his overall knowledge of my projects, his ability to meet my schedule, and more importantly his positive friendly demeanor. He's a first class guy and TerraPave is a first class company.

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Company Response

You're a great man Wilfred and it's always a pleasure dealing with you and chatting with you.

Salvo in Brampton
Salvo in Brampton
0 reviews Toronto, ON
10/10

Driveway and Interlock Work

I had retained TerraPave Construction to remove and replace my existing asphalt driveway and interlock walkway. I met with three different companies and felt the quality of the customer service was superior than the other companies I interviewed. I was dealing with Jordan at TerraPave and he was very attentive to all my concerns. During the commencement of the work Jordan was onsite ensuring the project flowed smoothly. Highly recommend

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Company Response

Thanks for the review.

Lauren in Toronto
Lauren in Toronto
1 review Toronto, ON
9/10

Great Customer Service and Extremely Skilled Team

I had work done by TerraPave about a year ago, which turned out wonderfully. I have no complaints other than having to wait a few weeks longer than originally quoted, but that's very normal with the paving industry, so this was not unexpected. The sales person I worked with, Jordan, was a pleasure to work with, as he was great at communicating and was always quick to answer my calls. In addition, the crew is also very professional and skilled at what they do. I would 100% recommend their work.

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Tony Strmec in Brampton
Tony Strmec in Brampton
1 review Brampton, ON
0/10

46 and 48 Sir Lancelot Crt Bolton Ont

So disappointed with my new driveway done by Terra. It’s not even 1 year old and I have cracks on both sides down the length of the driveway My neighbour has the same issue and asked for a. Site visit. No call back just a card left in the door with no comment. Shame Shame

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Private User
Private User
1 review Toronto, ON
2/10

Asphalt Work (gravel, precast curb, 2” asphalt)

Contracted TerraPave 20 October, 2016 for Asphalt Work (gravel, precast curb, 2” asphalt) for $2,700, spelling out – top coat in 2017. Gravel and curb was done in 2016 ($1700 paid, the rest when complete).
•20 Sep, 2017 - contacted TerraPave to schedule my driveway as the City started to fix my curb.
•10 Oct, 2017 - the City was done – I have asked the company (J.) to schedule asap.
•23 Oct, 217 – asked again about the schedule – J. txt: “Next week. I’ll keep you posted.”
•27 Oct, 2017 – asked for update – J. txt: “We are behind schedule. Possibly 2 weeks.” “We are delayed on all fronts”
•2 Nov, 2017 – asked for update – J. txt: “I know I told you it was scheduled and it is however we have 300 homes to finish in Barrie… Once completed we will be back in TO.”
Me txt: “If another big contract comes in, we’ll be pushed back further…?
J. txt: “The contract was signed in the spring”
•13 Nov, 2017 - – asked for update – J. txt: “I believe next week I’ll be in the area. Again sorry for the delays but there’s not much I can do.”
•27 Nov, 2017 – asked for update – J. txt: “I’ll know tomorrow.”
•29 Nov, 2017 – asked for update – J. txt: “100% next week.” “There is no way to delay this project until spring??”
Me txt: “Nooooo, I have shovelled the gravel for a full winter and cleaned the garage from dirt and mud every other day. I would like to get it done asap please!”
J. txt: “Ok”.
•4 Dec, 2017 – phone call with J. and I was promised yet again “100% Thu or Fri”
•8 Dec, 2017 – asked in text message “100% today?”
J. txt: “Not today. Way too cold to pave. I’ll call you later.”
•I have called the company and was told that there is no way my driveway will be done this year, but one of the owners will call be back in a day or two to discuss it further.
•12 Dec, 2017 – since I have not heard from the owner for several days, I have called TerraPave again and expressed that they are in breach of contract. The response of a rather arrogant lady was: – The Company cannot control the weather, this is the nature of the business, I was not ready when the company was (???) and I can go complain where ever I want it does not matter!!!
•12 Dec, 2017 – Discussed with J. on the phone: - the intent was good, but the company has not fulfilled the contract. After I have asked him to pay for a contractor to shovel my gravel driveway (nobody would take such contract), he has offered $100 credit for the spring since I was morally right. He has expressed again that the company can’t afford to lose money, they can’t control the weather and though I was promised several times 100% delivery, people should understand that “this is the nature of the business...”

0 of 1 people found this review helpful.
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Company Response

The customer is correct in his statements however he neglected to state that in May 2017 I called him to say we can pave anytime in May. He stated the city had not completed the sidewalk work and there was no indication when they would be in his area. In June, July, and August 2017 I followed up with the client telling him we are ready to complete the paving. Same response......city has not started the concrete sidewalk work. This continued until October 2017 and as much as we wanted to complete the work we had 600 driveways to complete for a builder that was scheduled in the Winter 2016. Unfortunately, the weather turned very quickly and it was not in our best interest or the clients best interest to pave in the cold rainy weather. The text messages don't tell the entire story, and this site doesn't truly reflect our company's high level of professionalism, customer service, and top quality work for all of our customers. In addition, these reviews are not indicative of the way we operate and treat our customers. Jordan 647-328-8267

Homeowner4good in Orangeville
Homeowner4good in Orangeville
1 review Orangeville, ON
0/10

Removal of old interlock and new asphalt paving.

I had TerraPave do a quote for my work. The price was a good value. I signed a legal binding contract with a $200.00 deposit and $1200.00 on completion. Their sign was placed on the front lawn and all was in process. The weather had delayed them from starting the next week (Understood). We then received a phone call stating the following Tuesday they would start. I Called Wednesday when they didn't show again. I was told I was bumped to Friday ok so no worries. Weeks later without returned phone calls from Us they call and state the contractor that quoted us no longer works with them and If we want the job done it will be $1000.00 more than quoted. So I'm left with a legal binding contract signed June 13, 2017 with TerraPave and left hanging with no job completed. One month for them to tell me they are not doing it. I could have had another paving company do it by now. I have 2 other jobs to be done but can't until the driveway was complete. Bad business TerraPave.. Thanks for that.

2 of 2 people found this review helpful.
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Company Response

The client changed the scope of work and did not feel the extra $1000 was warranted. We are very competitive in our pricing, and take pride in all the work we complete.

A. Bianchi from Toronto
A. Bianchi from Toronto
8 reviews Toronto, ON

First Review

10/10

Asphalt Driveway Paving

I called various companies and quotes varied greatly, but why I essentially chose Terrapave was customer service. Jordan was quick to respond, and accommodated my availability. No damage was done to my beige stuccoed walls, and they cleaned up the premises nicely. They also had the equipment to accommodate tight, city driveways. The driveway now drains properly, away from the foundation walls, and it also adds to the curb appeal of the house.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Terrapave

TerraPave has worked with many of Ontario’s most prestigious builders and developers in the construction of their projects. We have grown into one of Ontario’s most respected paving contract companies with full paving, interlocking, and concrete crews servicing commercial and residential owners. We are known for our exceptional craftsmanship in ...
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