Kevin from NT Home Service, brought 2 men to my house, to install air conditioning.
He promised that he would process my rebate paperwork.
The men insisted on payment in cash, including for the HST.
After I paid, they didn't provide a receipt, and said that I should ask Kevin for the receipt.
They quickly ran away, but not before I got a photograph of their license plate.
After numerous calls to Kevin (who mysteriously claimed to have quit the company that day, but still shows up in recent reviews) and company management, I got nowhere.
After posting a bad review, the company owner called me in the middle of the night. He told me that he wanted to come to my house to talk about it, right away (it was almost 10 pm) unless I remove the bad review.
I told him I would remove it, but I simply needed a receipt for the work, so I could collect on my rebate.
He made all sorts of promises, but in the end, he said that Kevin doesn't work for him, and there is no record at his company of my air conditioner.
Since I see that Kevin is still working there, I'm writing some more reviews of Kevin.
Hello my name is Carol. I am the office Manager at NT Home Service Inc. I am very sorry to hear about your negative experience you encountered with our company. I can assure you that Kevin does not work for our company anymore. I would like to help you resolve this issue. Please call our office during operating hours and ask for me personally.
NT Home service was the 3rd company I contacted for a quote. Kevin met with us for a quote and was very good at explaining what was needed to replace our old furnace and install an air conditioner. The price quoted was the best and the installers, Peter and Mark were great. Very happy with everything.
Thank you for your review Ida. I will be sure to pass your message along to the team. It is always rewarding to here back from our customers!
Yes I'm very happy with the work done. The company was on time.
The sales and technicians were very professional. I would definitely use this company again!
Thank you for the positive feed back. Word of mouth is very important to our company. Have a nice day :)
Price for the Furnace and installation was very reasonable compared to few other dealers. And the quality of the work is very acceptable. Installers were knowledgeable and completed the work in a very short time.
It's been couple of weeks now and haven't had any issues.
Thank you for your review. Word of mouth is very important to our company. We are happy to hear that you are enjoying your new package!
My furnace would not come on. I called NT Home Services and they came and fixed replaced a part I needed on the spot. The gentleman was very nice to show and explain everything to me.
Word of mouth is very important to us. We appreciate your kind feedback and look forward to doing business with you again in the future.
Company has installed a tankless water heater. The sales guy was very knowledgeable and friendly. The installation was clean and quick. Thanks NT!
Thank you for the review Ms.Hadaway, We are happy to hear you are pleased with our company.
They did a great job! Everything went well and perfect! So professional they even cleaned up after job.
Thank you Terrance for the positive feed back. We look forward to doing business with you again in the future.
My furnace was broken at a late saturday evening. Their service technian came quite fast and diagnosised it precisely . Furnace was fixed at the day i called. Thank you NT .
Thank you Damon for the kind review. Word of mouth is very important to us. We look forward to doing business again with you in the future!
NT Home service's customer for Life policy has and will continue to offer a wide range of quality home comfort products, backed with great warranties, to meet YOUR NEEDS and budget. Our expert and friendly energy consultants, and licensed qualified technicians provide quality sales & installation services you have come to expect 24/7, 365 a year. THAT IS THE NT HOME SERVICE WAY!