Update: I wrote the review below based on my initial contact with the customer service after my stove broke down again 6 months after the service call. While the first response from “Man with a Wrench” was frustrating, they did end up following up and addressing the issue in a respectful manner. The owner, Alex, gave us a call and explained that there was a misunderstanding, took responsibility for his company’s part in the problem, and offered some possible solutions for us to choose as a next step. We agreed on a solution that felt fair to both parties. I was impressed by the extra steps Alex took to make things right. Thanks for being a responsible company.
I usually never write a review, but I am very disappointed with May with a Wrench. I can understand when things go well that this might be an efficient and professional company. Many reviews say this and it is the reason I chose it for my oven repair. However, less than 6 months after the service call, the same piece has stopped working again.
When I called, I was offered almost no support. They said it was past the 3 month labour warranty so I would simply need to book a new service call. I pressed further and the next option I was told was to call GE directly about the malfunctioning part. Finally, I asked a few more questions and the representative pointed me to their own website where it says that the part is under a 1-year warranty. The fact that this wasn't pointed out to me at the beginning of the call feels like they would rather just leave me to deal with the issue myself and not bother them.
So now, I am apparently supposed to contact another type of customer service through the website and see if they will offer me a solution. For me, good customer service and professionalism doesn't just cover when things are working well or before the money has been paid. It also includes how a company handles issues after the services have been performed. In this case, I cannot recommend Man with a Wrench for the way they have left me hanging after a problem has arisen.
- Approximate cost of services:
- Company Response
Thank you very much for sharing your entire experience with us. We can't always be perfect, but we can definitely always try to help our amazing customers find a good solution.
We are very sorry that you had to experience any stress when receiving our service and we greatly thank you for giving us the opportunity to repair our actions. Thanks to your feedback we were able to solve and update some company procedures to best benefit our future clients.
We are happy that the end result was to your satisfaction and we wish you luck in your future with the new stove. May it last a lifetime :).
have a wonderful day,
The Man With a Wrench team