In my opinion a company shows how good they are not only when things go well. Companies show how good they are by how they handle problems when things go sideways (which eventually happens). Unfortunately they were not able to fix my machine and at the end we had different points of view on how to handle it. The owner contacted me quickly, Respectfully showed his point of view, heard mine and we were able to get to an agreement where, in my view, was a win/win situation with minimum compromise from both sides. They were professional and demonstrated to be trustworthy. A class act.
- Company Response
Thank you very much for the great review!
It is unfortunate to hear that we were unable to repair the washing machine, but are happy that Alex was able to provide a satisfactory resolution. At Man With a Wrench it is extremely important to maintain very high customer service level, as we do want to provide the best solutions to our customers when it comes to installing and servicing appliances.
Have a great weekend!
Team Man With a Wrench