The two movers that came were very nice and courteous but I feel the company did insufficient research prior to the move and became very unresponsive afterwards. They brought 5 ton truck for a small 2 bedroom apartment which in turn required them to park a block away because they couldn't fit it into the garage. The entire load filled maybe 1/4th truck and because they brought a truck to move the size of a house when our quote specifically said a 800 sq ft apartment; It could have been done with a 1 ton truck. We ended up paying an additional 3-4 hours on top, meaning it almost doubled the price of the original quote. We chose them because of a nice hand written card as I sold my old place. We reached out after the move to try and discuss where this miscommunication could have gone wrong and Ryan Holland, who booked our move initially, suddenly became unresponsive.
Update: Was contacted by the owner and compensated two hours of labor.