BC'S Best Move

Moving & Storage
Surrey BC V4N 5X9
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84%

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Reviews for BC'S Best Move

Average customer rating:
9.4 10 (5 reviews)

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RLee in Vancouver
RLee in Vancouver
1 review Vancouver, BC
7/10

Brought a 5 ton truck instead of the 1 ton necessary. Cost us an additional $500. Fail to respond after move.

The two movers that came were very nice and courteous but I feel the company did insufficient research prior to the move and became very unresponsive afterwards. They brought 5 ton truck for a small 2 bedroom apartment which in turn required them to park a block away because they couldn't fit it into the garage. The entire load filled maybe 1/4th truck and because they brought a truck to move the size of a house when our quote specifically said a 800 sq ft apartment; It could have been done with a 1 ton truck. We ended up paying an additional 3-4 hours on top, meaning it almost doubled the price of the original quote. We chose them because of a nice hand written card as I sold my old place. We reached out after the move to try and discuss where this miscommunication could have gone wrong and Ryan Holland, who booked our move initially, suddenly became unresponsive.

Update: Was contacted by the owner and compensated two hours of labor.

Review has 1 previous version
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Company Response

Hi there,

Thanks for sharing that our movers were nice and courteous and that they managed the move without any damage. Upon receipt of your initial email, a call was made to the driver of your job. We wanted to get a full picture of the move. I asked him to reach out to you and make things right. He said he left you a message but you did not return his call.
We have done hundreds of small moves with zero issue about parking. Our company only has 5 ton trucks but never have a problem parking out front of buildings. In this particular move we were asked to move our truck multiple times.... once by the adjacent buildings manager and another by bylaw enforcement. This forced us to move our truck to the location you're upset about. We tried our best to have a smooth move and efficient move. Expect a phone call directly from the President of the company on this matter.

Kind Regards

simongregory270
simongregory270
1 review Abbotsford, BC
10/10

House move

Sean and the team did a terrific job. They were very friendly, helpful and willing to do whatever it took to make the move easy for us. The whole experience from booking with Ryan to the guys on the day to follow up questions were handled very well.

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Company Response

Thanks Simon it was a pleasure working with you!!

Nicole F.
Nicole F.
1 review Surrey, BC
10/10

Local move

Both movers were extremely professional and hard working. Considerate of possessions. I would definitely recommend BC Best Moves.

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Company Response

Thanks Nicole! It was a pleasure serving you!

Ernan
Ernan
1 review Vancouver, BC
10/10

Move

Sean and Drew were very prompt, professional, and the best of all very easy to get along with. We really appreciate their help and would not hesitate to recommend them.

Thank you so much for your help BC Best Move.

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Company Response

Thanks Ernan, it was a pleasure working with you!

Satisfied :.
Satisfied :.
1 review Vancouver, BC

First Review

10/10

Moving/Cartage

Needed to move an antique sideboard. Move was handled quickly and professionally with care and attention.

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Company Response

Thanks for taking the time to write a testimonial. It was a pleasure serving you. Enjoy the new piece!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about BC'S Best Move

BC's Best Move is proudly serving the Lower Mainland. Our business is our livelihood but it is also so much more. BC'S Best Move was started to fill in a void in the current market and to make a business that the people of Surrey and surrounding areas can place their trust in. Over the years we have never lost our commitment to our clients and that is what has allowed us to succeed in a very competitive industry. We stand committed to our purpose as we stand committed to the people of Surrey and surrounding areas.

CATEGORIES
Moving & Storage
WEBSITE
http://bcsbestmove.com/
PAYMENT METHOD
VISA, MASTERCARD, CHEQUE, CASH
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
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