Never use this company. Stay away. Like some of the other reviewers, I paid $280 plus tax for a 45 min service call, and my washing machine still doesn't work. Someone should do an investigative piece on this company. Clearly, the company tells people who call in for service that the cost is $80 for a technician to make a house call, and if parts and more labour is required, then the $80 is rolled into the new fee. The guy who came ran some diagnostics, and ran the bill up to $280. Then he said we needed parts that would have pushed the repair bill way over $500. At that point we said, no thanks, and sent him away. I am so sorry to have made the mistake to use this company. I, too, am going to call the Better Business bureau and file a complaint.