Hey there Matthew I'm sorry to hear of your experience. Could you clarify a few things for me so that we can move forward in reconciling these issues?
Was the price of your final invoice the price you had requested? I was under the impression you were given the minimum charge price.
Secondly, as we discussed, we are more than happy to replace the screen. At no additional charge. Screens are fragile and this is why in our contracts it states the screen must be removed by the home owner or they will be charged 1 dollar. Since this was not made clear to you we opted to do it free of charge. If you would like, as I have mentioned we are happy to replace the screen.
Finally with regards to the frames and sills. It was my understanding there was some debate surrounding sills and window tracks.
You wanted us to open each window and clean beneath where the window sat when closed correct?
In our industry this is commonly referred to as a track (despite there not being a literal track) This would explain why initially the cleaning wasn't provided. But again, since this was not made explicitly clear we returned to clean that section of the window sill at no additional charge. are you not happy with the sills and frames after the technicians returned? it is my understanding that despite this confusion - our team has worked to bring about the desired result.
Again, I'm sorry for your inconvenient experience. Is there anything that remains that needs to be resolved in order to have this review edited to better reflect our values and standard? is there something else we can do in order to reconcile these concerns?