I have a bed and breakfast in James Bay, Victoria BC. On Halloween morning the guest were complaining about the lack hot water. I called about 5 different companies, all of them were busy some even rude. Never heard of "Rather be plumbing" but I decided to give them a call. They scheduled the appointment, communicated with me very clearly and showed up on time. The access to water tanks is little bit tricky but they no complains from them. They exchanged the tanks, left the site clean and informed me that there should be hot water shortly. I was were happy and went to visit some friends. When I came back there was no hot water! I was in panic and texted the owner of the company. It was close to midnight, rainy Halloween night. He did not hesitate to come over to solve the problem. And he did. No charge! I was close to tears...my guests were very happy next morning. I am so thankful for the service and kindness. I would give 10 stars if I could. Thank you again!