Gancy was prompt and courteous. Punctual as well, arrived on time within the 1-hour slot we had agreed upon. Went through the entire perimeter of the house plugging any potential entry points with steel-wool while explaining what he was looking for. He was thorough in his trade and was comfortable enough to share the knowledge he had. Easy to talk to and friendly.
I asked about an annual plan where he would show up and spray for spiders, centipedes, etc. he was honest and said "don't waste your money". You only need to do that if you see 2 or more of these bugs within a 24-hour period. I appreciated his honesty and it showed me that he wasn't in it just to make a quick buck.
He installed several black boxes in vulnerable areas like garage, laundry room, behind stove, under sink, furnace room, cold cellar. And threw several pouches of chemicals in other, harder to reach areas like behind duct-work, etc.
I will definitely use him for all my future needs (hopefully not too many).