Gas Fireplace Pro

Fireplaces
2-850a Adelaide Street West Toronto ON M6J
Write a Review
Write a Review
HomeStars
Fireplaces
Gas Fireplace Pro
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

91%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Gas Fireplace Pro

Average customer rating:
9.5 10 (20 reviews)

Sort by

1/10

Clean and service Gas Fireplace

A service guy came to clean the fireplace. He did a decent job but left a few marks on the glass. The gasket and on/off switch needed servicing. After not hearing back from them for over a week, I called them. I was told that we needed something totally different. After explaining that wasn’t us Gabriel told me that he found the right quote and would send it to me. I showed my husband, who then called them up to discuss & confirm the work to be done and was told the part had to be ordered. After a week & a half and no call my husband went to Home Depot, picked up the part and repaired our fireplace. I called to cancel our work and after being told the part was on order, explained that my husband went to Home Depot, picked up the part and fixed it! You can’t rely on them to follow through. It’s like they get to the cleanings and leave the follow-up work until they can get to it. I guess they figure people will wait for them since they cleaned their fireplace to begin with. Disappointing! I had other co-workers and parents waiting for a referral but I wouldn’t recommend them.

Was this review helpful? Yes No
CLS
CLS
4 reviews Toronto, ON
10/10

Gas fireplace service

Before checking on Home Stars I tried a couple of other companies and was not impressed. Either they were quoting ridiculously high prices and/or did not inspire confidence. I called Gas Fireplace Pro and was quoted $150 tx and offered an appointment next day. A very polite courteous technician arrived on time, placed a covering sheet on the floor, cleaned and serviced our glass fireplace carefully, quietly and efficiently. We were very impressed and have no hesitation recommending this company.

Was this review helpful?
Company Response

Thanks for your kind words! We look forward to seeing you next Winter.

Private User
Private User
Private User reviews Toronto, ON
10/10

Gas Fireplace Maintenance, Cleaning and installation for remote

I recently had my gas fireplace cleaned and had a remote control installed. My experience was very positive. I have already recommended the services to others. The technician was professional and took the time to make sure everything was cleaned up around fireplace after job was completed.

Was this review helpful?
Company Response

Thanks so much for leaving us your thoughts. We're thrilled you had a great experience, we look forward to seeing you next year!

mary
mary
1 review Toronto, ON
10/10

Gas Fireplace cleaning

Aiken was very professional in cleaning our two gas fireplaces and getting it working again.

Was this review helpful?
Company Response

Hi Mary! We're thrilled you were happy with our technician Akin. We look forward to seeing you again next Winter.

In Markham
In Markham
3 reviews Markham, ON
10/10

Gas fireplace cleanup

The technician was friendly and courteous, he cleaned up all the components thoroughly as we haven't used the fireplace for years. He informed us the gas fireplace is still in great shape and there is no need for any repair or replace.
The company didn't hard sale any service to customer as it stated in its website.
Highly recommend this company!

Was this review helpful?
Company Response

Thanks for the ten star review!
We pride ourselves on customer service and honesty. We look forward to serving you for many years to come!
Gas Fireplace Pro.

Condo
Condo
1 review Toronto, ON
10/10

Fireplace maintenance

We had cleaned our condo gas fireplace on our own over the past few years however had not done a formal maintenance and assessment for the 10-11 year old unit. The technician from BBQ Pro took care of a deep cleaning and visual re-fresh. We also spoke about the life of gas fireplaces and other considerations over the next few years. The cleaning products he used did a great job along with the paint on the back splash of the unit. We would recommend the team to others.

Was this review helpful?
Company Response

Thank you for your kind words! We look forward to seeing you at your next appointment.

Madame X
Madame X
18 reviews RICHMOND HILL, ON
10/10

Fireplace cleaning and repair

Incredible service. Neat, informative. Got everythong working, clean and shiny. My fireplaces have never looked better. Awesome service man! Really friendly and beautifully rearranged embers, like an artist. I have never loved my fireplaces but he really amped uo the esthetics. Highly recommend this company!

Was this review helpful?
Company Response

Thanks so much for the awesome review! So glad our technician was able to do a great job on your fireplaces. We look forward to seeing you next time!

david.crocker
david.crocker
1 review Toronto, ON
10/10

Repaired two gas fireplaces

Got two gas fireplaces working again after a long period when they were not. Work was done well. Guys were on time and neat.

Was this review helpful?
Company Response

Thanks so much for your review David! Glad we could help get your fireplaces working again.

Jerry R.
Jerry R.
2 reviews Toronto, ON
10/10

Repairing fireplace and set-up for remote for same.

The fireplace required repair because it would not shut off once it was turned on.
Also, the remote was not working.
This repair and replacement/set-up of the remote was completed in a professional, timely and courteous manner.

Was this review helpful?
Company Response

Thanks for the great review Jerry! We're glad you're happy with the service. Happy holidays!

Elvira
Elvira
1 review Vaughan, ON
10/10

Gas Fireplace Cleaning

Akin from Gas Fireplace Pro did a fantastic job cleaning my three-sided fireplace. He painstakenly cleaned the entire unit and tested for any CO2 leaks. My fireplace now looks brand new!! The glass is crystal clear again and Akin did a great job rearranging the logs and stones in the unit.

Was this review helpful?
Company Response

Thanks for your message Elvira, awesome to hear that Akin did a great job on your fireplace! We will see you next Winter.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Gas Fireplace Pro

OUR STORY Gas Fireplace Pro is one of the services provided by Barbeque Pro Inc. We specialize in the cleaning and maintenance of gas fireplaces. Our gas licensed technicians have been trained to clean, repair and safety inspect all makes and models. Our approach in business is not to up-sell ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Fireplaces pros in Toronto?