We are return second generation customers at TA. All we needed was a dishwasher. We could have gone to the big box stores but we chose to go back to TA. An error on our part due to sheer incompetence, lack of simple courtesy and communication...from the front desk to sales to management to customer relations. Ordered on April 16th...no communication until I called on April 27th. Both the front desk and my salesman read the invoice wrong and told us our dishwasher was at the Kitchener store. This proved to be a problem when we arranged for our installer to go and pick up on May 2nd..not there. Shipped to the Barrie store and no one...not sales or 2 managers could figure out why or solve the problem. My dishwasher was finally delivered today May 10th...only after I emailed the Customer Service manager. No explanation just "sorry for the confusion" and the offer to pay for delivery and installation. Not really a big deal after waiting over 3 weeks. Sadly to top it off, today the installer asked for payment after TA once again failed to communicate. What a systemic debacle. The "family owned business" model holds little weight if you have lost the ability foster relationships with customers and provide competent service.