Express Appliance Repair

Appliance Repair
Markham ON L3T 3R7
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Appliance Repair
Express Appliance Repair
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57%

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Reviews for Express Appliance Repair

Average customer rating:
6.2 10 (340 reviews)

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Sheila
Sheila
0 reviews Burlington, ON
0/10

Over charging for parts

They wanted $100 for a $20-30 flex hose and elbow connector. Huge markup for such an easy product to purchase at any hardware store.

Approximate cost of services:
$70.00
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Fra in Guelph
Fra in Guelph
0 reviews Guelph, ON
1/10

Fridge not fixed and no refund

I had an issue with my Fridge, they came but did not fix and told me to order a part. I ordered and paid in advance, the part never arrived and they didn't give me a refund for it.

Approximate cost of services:
$500.00
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Timothy Cowger from Toronto
Timothy Cowger from Toronto
2 reviews Toronto, ON
0/10

Avoid this company.

The repairman ca came to clean my parents dishwasher. He was here for maybe 20 minutes using a shop vac to shop vac out the drain line. Literally the second thing in the actual owner's manual is to check the check drain return as you can see I've included a picture where it was blocked. It took me all about 4 minutes to figure out the problem. It's a very simple and straightforward solution.

As a dishwasher repair person he should have immediately known that this would be the next place to check after the actual screens.

I'm super duper annoyed with this company and how they took advantage of my elderly parents. It's disgusting.

Approximate cost of services:
$300.00
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Katherine
Katherine
2 reviews Toronto, ON
8/10

Quick fix of Viking freezer ice maker

Our freezer was making ice non-stop and it was overflowing. We could not get the sensor arm back in ourselves. Michael Z was dispatched and he called me within an hour to say he was 20 minutes away. He had to take the freezer door off and pull out all the drawers to fix the ice maker. It did not require any new parts based on his initial assessment. He said I had a 10 day warranty. He was finished in about 30 mins.

He wore a provided face mask willingly and covered his shoes. Although he did make it clear face masks were not his preference. I appreciated that he showed me how to change the water filter in the fridge and was willing to work quietly while my baby napped upstairs. He communicated well and appeared to know the issue quite quickly.

Approximate cost of services:
$300.00
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Sesil in Toronto
Sesil in Toronto
0 reviews Toronto, ON
0/10

WORST service- AVOID!

I called the hotline and they were able to get a tech out to me that day. I told them that my dishwasher was by Porter & Charles. The tech (Kirill) came and opened up my dishwasher and said that I needed a new part for it. The next step was to wait for his phone call.

Kirill called me two days later and he said the part wasn't available so my dishwasher couldn't be repaired.

I called Euro-Parts Canada myself (the part provider for Porter and Charles) and they actually DO have the part in stock. I told Kirill that and I even provided him with the parts number that was required for the dishwasher. He read my text and I followed up with him 3 days later to ask if he was able to get the part. And he said "no- me/my company don't work with that provider".

So now I'm out $100 and that's it. I can't believe this company won't get the part from the parts provider- this is absolutely insane to me that I've basically done the leg work for him and that he won't finish the job.

Approximate cost of services:
$100.00
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Neil in Toronto
Neil in Toronto
0 reviews Toronto, ON
0/10

Express Repair: not was expected

Express Repair mis-diagnosed my Miele fridge issue. While they consulted online with Miele, the path forward to repair would not have fixed the appliance. They stated I needed a new compressor per repair estimate, but claimed to order an inverter board instead. In any case, the part was not only the incorrect solution, it was 2X the consumer cost from Miele directly. To date, they have charged me for the service call and part. The part was never provided and they have not been able to explain their pricing differential versus Miele. It has been 5 weeks of run around with the result of Express holding firm on no refunds, not providing the part, and withholding $790 in payments and deposits. made. Email trail to support. Their record with the Better Business Bureau is horrendous. I wish I had checked them out first.

Approximate cost of services:
$790.00
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Marcos in Saint Thomas
Marcos in Saint Thomas
0 reviews St. Thomas, ON
0/10

Worst money spent

The technician came in and barely looked at my hood range, didnt even diagnose the problem and then I was charged $100 for the service call. I dont even believe that he knows anything about servicing appliances. I was able to fix the problem by myself but replacing a loose bolt. Took me 5 minutes. Worst money Ive ever spent.

Approximate cost of services:
$100.00
1 of 1 people found this review helpful.
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Alena
Alena
0 reviews Markham, ON
0/10

WORST COMPANY EVER!!!!!!!! AVOID AT ALL COSTS!!!!!!

The worst company ever!!!!! Technicial came by, didn't even open our dryer! Said that we need a part! We paid over $250 for the service + part. We had to paid $200 for the part to replace!
Turned out we didn't even need that part and the issue was with the wire that got disconnected!
Now we have part that we don't need plus we paid for the horrible service!!!! NO MONEY REFUNDED!
Customer support is NOT helpful at all! They keep telling us that iut's our falt! No way to contact the owner, nothing! I can't even leave review on Facebook! This tells a lot about their business!!!!!
WE ALMOST PAID OVER $400 TO THIS AWFUL COMPANY!!!

A V O I D !!!!!!!!!!!!!

AVOID AT ALL COSTS!!!! WE ALMOST PAID OVER 400$

Approximate cost of services:
$250.00
1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Pickering, ON
1/10

Frigidaire microwave repair

Repair worked for 36 days. Just outside of the 30 day warranty. Emailed Express Appliance Repair and got a reply that the technician would call me. Asked about deal to install replacement microwave but No call. Great disappointment.

Approximate cost of services:
$240.00
1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Fort Frances, ON
0/10

no thanks for the service call

I have called a few appliance repair places because the main board of my microwave is burnt and needs replacing. 3 of them said the microwave is discontinued and it is not possible for them to get parts.

Express appliance repair, came to our home to make a service call to confirm, yes the main board is busted, and that there are no parts. That will be 100$ please.

The technician was kind and pleasant, but the service call was not necessary.

Approximate cost of services:
$100.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Express Appliance Repair

NO NEED TO STRESS, JUST CALL EXPRESS! Express Appliance Repair provides highest-quality appliance repair services to all households’ appliances. Our team of professional technicians is fully licensed and experienced many years to repair appliances such as fridge, dishwasher, washer, and dryer, etc. When you hire us, your appliance is fixed ...
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