I have been waiting for a belt for my Samsung dryer since December. I dont understand why its taking so long or why they cant use a different belt.
Terrible, dont use this company

I purchased a dishwasher from this company last year, it was used but it was supposedly like new, tested and worked perfectly. I then had them deliver and install it in my condo, the installer said it was missing the correct hose so they had to order it from GE. Almost two months later and 20 calls to the company, the owner (that ignores calls after he makes a sale) and to the installer, my part was received and then installed for 100.00. But not installed properly! He had connected two hoses together which caused major leak in the unit which created mould throughout the year and damaged two other unirs below. Long story short, over 25k damage because they use unlicensed installers and sell garbage used appliances. When I called customer service to ask if there was anything they can do they offered 10 percent discount on another used appliance, then when I asked to talk to owner so they could simply send someone to take a look at it the lady hung up on me. Also note, the dishwasher was barely used as my tenant, one girl used it only a few times and was away a lot. Then when I called back the customer service hung up on me. Rude unprofessional company.

I contacted them for dryer repair. they replaced the heating element which is not working and they took it back. after that everyday i am reaching out them for refund, the operator keep on saying Manager is busy and they will call back. More than 15 days i am following up them. no response, worst behavior. they are collecting the money on the name of service, but actually they are trying to take money us with out doing anything.

We called to have our washing machine repaired. The service call was prompt but the service was deplorable. They charged for the service call even though repairs were completed by them. The cost of the part was marked up by 400% and it took them more than a week to repair.
DO NOT USE EXPRESS REPAIR. THEIR CUSTOMER SERVICE SKILLS ARE BRUTAL AND DEPLORABLE.

he technician came to repair my fridge's ice-maker. Told me the main controller board was faulty. Paid and replaced it and still no ice. The technician came back, took the new part away, replaced the old part, and said he can't fix it, and that I will get a refund.
It has been 7 weeks of calling daily and still no refund.
Absolutely horrible customer experience, unprofessional and unresponsive.
Submitted official complaint.

I wish I had researched this horrible company better before hiring them to fix a broken fridge. This is by far the worst company I have ever dealt with. Their business practices are clearly fraudulent and unethical. If they can't fix the issue, they will never refund you the %50 deposit you paid to order the parts. They also require you to sign an electronic invoice, but, as it turns out, they can alter that very same invoice in any way they desire after you've signed it. In my case, they've added an extra charge to it. Luckily, I had a copy of the original invoice, but when I talked to the manager, she wasn't interested to even consider it and kept saying the charge had always been on the invoice.
Don't be their next victim.

We were charged $266 for 10 minutes of work wherein my husband had to do 50% of the labour since there was only one technician. When the technician shared the exorbitant amount, Debbie (I would be surprised if she gave me her real name) was the person we spoke to on the phone and she was extremely abrasive and was making up rules and numbers on the spot. Do yourselves a favour and stay clear from this business - they have no regard for customer satisfaction and will take you for a ride with their opaque pricing

BIG Grifter, Stay Away.

They sent a technician to check my washing machine that was basically working/washing but was not draining, the technician came spent 20-30mins checking the machine only to find out that the machine is no longer working/turning on after he did what he did on it.

All call this company if you want things complicated Stay Away from them.

Our fridge stopped working and we had to have the control board replaced. The technician that came had the control board in stock and replaced it. Since replacing the control board the ice maker now overfills the ice tray with water flooding the freezer. When I called back to let them know about this issue they told me I was already outside the 30 day warranty window and it would be another service call ($400). The agent on the phone showed little sympathy or care for my issue or to try to rectify the issue.

Avoid this company. Read all the other negative reviews others are posting.

They wanted $100 for a $20-30 flex hose and elbow connector. Huge markup for such an easy product to purchase at any hardware store.