Express Appliance Repair

Appliance Repair
Markham ON L3T 3R7
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Appliance Repair
Express Appliance Repair
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28%

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How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Express Appliance Repair

Average customer rating:
7.5 10 (264 reviews)

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Jennifer in Markham
Jennifer in Markham
0 reviews Markham, ON
0/10

Stay away from this company!

I spent $500 to repair the heating element on my dryer. 60 days later it did not work. The company said that the 30 day warranty did not cover the issue so I would have to pay for another service call.

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Company Response

Hello Jennifer,
My name is Michelle, I am so sorry to hear about your experience. We take our repairs, and customer care very seriously. I am positive that we can solve this problem and come to a positive resolution.Please feel free to contact us at 1-(844) 889-8484
NO STRESS CALL EXPRESS
Have a stress free day. Looking forward to chatting with you.

John in Toronto
John in Toronto
1 review Toronto, ON
10/10

Great repair

I needed an urgent repair of my washing machine, so I called Express Appliance Repair and was pleasantly surprised that the repairman arrived immediately. Thank you so much for your fast work, it was very important in my case. The work was done perfectly!

1 of 1 people found this review helpful.
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Company Response

Thank You

Michael in Toronto
Michael in Toronto
1 review Toronto, ON
10/10

High-quality service

My fridge broke. I started looking for someone who could fix it, but there was nothing. Although the breakdown did not seem to be very serious, every service refused. My friends recommended this company. I ordered them, the repairman arrived, they did everything just super. I'm satisfied.

2 of 2 people found this review helpful.
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Company Response

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Laurel in Toronto
Laurel in Toronto
1 review Toronto, ON
10/10

Recommend

Suddenly the lock stopped working and the washer was not closing. I left the booking on their website and right after that received the call with confirmation. The same day the problem was quickly found and the repair was finished within an hour.

4 of 4 people found this review helpful.
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Company Response

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Roberta in Toronto
Roberta in Toronto
1 review Toronto, ON
10/10

Good service

I contacted Express Appliance Repair for oven repair, my appliance was quickly fixed. The problem was with heating, as there was a failure in the electronics. They gave me a 3-month guarantee and charged a reasonable price.

4 of 4 people found this review helpful.
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Company Response

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Barbara in Toronto
Barbara in Toronto
2 reviews Toronto, ON
10/10

Oven repair

I would like to thank this service for quick and quality repair! The oven wasn't functioning for a long time. The repairman from Express Appliance Repair examined the entire oven and carefully checked everything, identified the malfunction, replaced the part and gave recommendations. I liked their prices and conditions. Thanks for quick and inexpensive repair.

6 of 6 people found this review helpful.
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Company Response

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Private User
Private User
Private User reviews Toronto, ON
0/10

MIcrowave Repair

Do not use. Incompetent, no follow up, deceitful. Had to show You tube video to repair man on how to fix microwave door. No, really, I had to show him how to fix it with a video! Regardless, he caused more damage. Complained to ‘express appliance’. Took several calls to get attention. Their customer service is terrible. Don’t waste time trying to reach and/or talk to Miche___. They promised a refund. It is now over two months. No refund. Stay clear unless you want grief. (UPDATE: company offered refund, only if i signed off on statement that was fictitious: stating how they tried to reach me several times to fix issue but i was unresponsive, ie ‘my fault for issue’. Bunch of hogwash). MY ADVICE: Stay clear

0 of 9 people found this review helpful.
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Company Response

Hello,
I am so sorry to hear about your experience. We take our repairs, and customer care very seriously. I am positive that we can solve this problem and come to a positive resolution.Please feel free to contact us at 1-(844) 889-8484
NO STRESS CALL EXPRESS
Have a stress free day. Looking forward to chatting with you

Brooke in Toronto
Brooke in Toronto
0 reviews Toronto, ON
10/10

Recommend them

The fridge started working in a strange way and I called this company. They asked about the brand and other details. Then appointed the visit after their repair our fridge works like new again.

15 of 15 people found this review helpful.
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Company Response

Thank You!

Jen in Toronto
Jen in Toronto
4 reviews Toronto, ON
2/10

A bit deceiving

I wish I would have asked more questions before using their service. The information they give up front isnt clear. When I called, they told me I could pay by credit card but neglected to say there would be a 3% added fee to do so (which is bulked with taxes for some reason). The technician told me work was guaranteed for 1 year but then the electronic bill I received says it’s only under warranty for 30 days. Work took 20mins (remove a gasket from door to stop a leak) and it cost 265$ so beware if you are price shopping. Based on other reviews and complaints made to the consumer board, I’m just hoping my dishwasher is actually fixed.

0 of 9 people found this review helpful.
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Company Response

Hello Jen,
My name is Michelle, I am so sorry to hear about your experience. We take our repairs, and customer care very seriously. I am positive that we can solve this problem and come to a positive resolution.Please feel free to contact us at 1-(844) 889-8484
NO STRESS CALL EXPRESS
Have a stress free day. Looking forward to chatting with you

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Express Appliance Repair

NO NEED TO STRESS, JUST CALL EXPRESS! Express Appliance Repair provides highest-quality appliance repair services to all households’ appliances. Our team of professional technicians is fully licensed and experienced many years to repair appliances such as fridge, dishwasher, washer, and dryer, etc. When you hire us, your appliance is fixed ...
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