Express Appliance Repair

BEWARE! Looks like I had a similar experience to someone else's post. Paid $400 for a fridge repair that didn't work. When the technician came again he told me we could try something else that would cost an additional $160 and if it didn't work they would refund me $150. I figured I had to at least try. Well it didn't work and when I called to ask about the refund I've been told repeatedly that the manager would call me (which he never did), I've been hung up on and now my number has been blocked. What is wrong with these people? They are the ones who told me they would refund me the $150. I've paid a total of $560, my fridge still doesn't work and I'm being treated like garbage. If you would like any level of customer service do not use this company.