We had a couple of sections of insulation in our unfinished basement with obvious signs of critters despite not having any issues or signs of any activity for the 4+ years we've been living here. Since we were considering changing out the insulation anyways and we wanted to make sure that this was not actively being used, we started looking for companies who could deal with this. We also didn't want to kill anything so we found this company which seemed like a great option. We went ahead with an inspection and removal of all our basement insulation to help the inspection along and were charged a decent amount for it but it was not cleaned up as much as we had expected. They did find evidence of critter activity and they suggested using their other company which does kill despite us advising that we want to avoid this, but still they suggested that we bait/kill for mice and rats, which we declined. Instead we opted for their suggested one-way gate for mice and rats which we paid for expecting it to be a permanent installation, but it turns out the high cost of this one way door is only a rental fee for a few weeks. They also advised that they can either do a door for rats or mice, not both but they also told us that they'd be installing protections to protect against both from being able to enter the home. Now, a month or so later, we now have mice visible in the basement. We let them know and they advised they could come do a warranty inspection of their work to see if anything was wrong with their work or not, but that they would charge us if they didn't find any issues. They've come to inspect and advised that there is evidence of mouse intrusion, however, now they're saying "Now, with the new problem of mice, all of the required work is specific to stopping mice from getting in the house and is a new issue altogether. Unfortunately the home needs to have a full mouse removal package completed, as well as a full exclusion process, including sealing and weep vent screening, etc." It seemed like they were doing good work with what they've done, but the way they run the business and charge for services seems wrong. We also had them replace the insulation in our attic which was much more expensive but we wanted them to check for critters while they were up there, but they used cardboard to keep the new insulation away from the hatch which isn't working and when we complained about this they just advised that its standard practice and that "We are not in the business of pushing services or products onto customers that aren't required or driving up the costs needlessly. If you'd like to have the cardboard replaced with plywood, the cost would be $650 + tax." for plywood for a maybe 4x4 hole. We've quite unhappy with them and advised them of this before posting this review and they just seem to be making things worse. Buyer beware.
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