I hired Mountain West to clean my roof and gutters; I have a lot of tall trees which drop a lot of bio mass on my roof and moss is a problem. I had them come when I was out of the province on business, they sent before/after pictures which was great; paid them through e-transfer.
After returning home, I noticed that there were some spots that looked like they were missed as there was still some moss under the shingles. I emailed Jeff (on the Sunday of a 3-day weekend) and he replied quickly and arranged to come over on Tuesday. We went up on the roof and he agreed that they needed to do better. Jeff and another team member came back in a couple of days and redid the problem areas.
I am impressed with their service, especially since we had an issue and they responded immediately and made sure I was satisfied (this is the mark of superior customer service).
I was impressed enough that I have asked for a quote from them to replace my roof.
- Company Response
Thank you very much for the review. We take pride in our quality and customer service.