HomeStars  >  Builders in Calgary  >  New West Custom Homes & Renovation
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Reviews for New West Custom Homes & Renovation

Average customer rating:
7.8 10 (4 reviews)

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Private User
2 reviews Calgary, AB
1/10

New West is a nightmare to deal with.
In 2014, after excavating into our property during their custom build next door they left us with no fence for nearly a year, a dirt path where our sidewalk had been and a metal worksite fence covered in a tarp as our only separation between their worksite and our yard. During their build they damaged our siding twice and refused to replace our asphalt walkway until after they installed a vinyl fence (think about it.. pouring hot asphalt against a plastic product). It took years to remedy the damage they caused to our property. Our experience has been nothing but stressful and frustrating. Their tactics of avoidance and delay are unprofessional. I do not feel they have pride in their work nor do I believe they are honourable in their commitments. After years of demanding restitution we now have a crooked fence with unreinforced posts, a gate that was not properly anchored and they have finally, after months of emails and phone calls, paid us a small settlement for the damage caused to our siding, two years after it was caused. I've been told the fence "does its job" and will not be improved nor will a settlement be offered to compensate for the poor workmanship. Overall, I would certainly not recommend New West as a builder or landscaper.

2 of 2 people found this review helpful.
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tamjohn in Calgary
1 review Calgary, AB
10/10

We are currently in the process of building our fourth New West home and could not be happier with the process!

Ron Butler and his team at New West have been there every step of the way to answer our questions and deal with any concerns we might have.

We love the fact that New West truly believes in building a quality home and knows the meaning of the word “custom”. Our house is our design, our style, our dream. Mike is always available to answer any questions we have about the building process and will do what they can to help us achieve the look we want for our home.

The suppliers that New West has affiliated themselves with have been wonderful to deal with as well.

We look forward to continuing this journey with the team at New West.

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Company Response

Hi

Thank you so much for your review. The entire team of New West have genuinely enjoyed working with you on the vision and build of each of your homes. Looking forward to the completion of your home in Lakestone - Kelowna and attending your house warming party ;) Thank you again.

richard k.
1 review Calgary, AB
10/10

We trusted new west to build us our new home. They did a great job and took good care of us. Highly recommended!

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Company Response

Hi Richard. Thank you very much for the recommendation.

Anthony in Calgary
1 review Calgary, AB

First Review

10/10

We were looking at houses in the relatively new area of Watermark and visited the show homes. New West was the only agent who offered us free access to the existing spec homes so off the hop we felt we got a good reception. Fast forward to the purchase they were very accommodating with our possession date.

Of most importance we had many design changes from their planned basement development and they accommodated them all, Mike even offered very valuable advice on the design. After we took possession and even beyond the 1 year warranty the team was always accommodating with all follow up repairs and even now they team is always accessible if I have any questions.

Most of all the purchase of this house was smooth and the New West team is very accommodating.

1 of 1 people found this review helpful.
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Company Response

Thank you so much for your review on your new home experience. We sincerely hope you are continuing to build new memories in your home in Watermark.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about New West Custom Homes & Renovation

It's about doing something different and creating a legacy of quality with every home we build. This is the New West Difference. New West Custom Concepts: Building custom homes up to $750k New West Luxury Homes: Building luxury homes from $750k - $4m Remodeling and landscaping available under each division. ...
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