We hired Tr Flat Roof Repair thinking they could repair flat roofs. When Val initially came, he made a convincing story that our original flat roof was poorly installed, and he would be able to replace it. When he came to repair the flat roof, he just put extra layers of flat roof material on our existing flat roof without replacing the original one. Within no time the roof started to leak when heavy rainfall came. Also, the roof leaks when too much snow accumulates on the flat roof. We called Val to sort it out, but he always blames the other house roofing being the cause of the leaks without owning to his poor job. Please be aware that if issues do come that they will blame anything other than their work.
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- Company Response
Your review is total defamation and is completely untrue. We are one of the most successful companies when it comes to residential flat roof repairs/ installations.
Below are the true facts:
Your flat roof is only a 3x4 ft front door overhang with no penetration whatsoever. It is connected with a huge sloped shingle garage roof with another metal roof layer on top. You requested a quote for a flat roof overhang replacement. We never call a client back when we send a quote, let alone use push tactics to get a client to choose our company. In addition, we never even charge a deposit before completing the entire roof and giving the client the option to bring an inspector or inspect the roof themselves.
We installed a brand new flat roof. We did not install a new layer on an existing roof layer as you are claiming in your review (we can get a flat roof expert to inspect the roof layers (core test) and If this is true, we will give you a full refund). There is only the roof system that we installed and a thick insulated panel.
You are failing to mention that with you present, we conducted a half an hour water test and not a single drop of water was leaking. After this test, we let you know that the metal roof is failing. Instead of diverting the water on top of the flat roof, the water is flowing in between the shingle roof and metal roof and heavily leaking where the shingle roof meets the flat roof. Yet the metal roofing company convinced you that it wasn’t their roof causing the leak.
For your piece of mind, we told you to bring an independent roofing expert but you refused. Even though there were no issues with your flat roof, we gave you a conditional offer for a free roof replacement with us or another roofing company. The condition was that if after the new roof is installed, you still experience leaks (we are 100 per cent sure this will happen), then you will have to cover the costs.
We are looking at legal options to resolve this issue as a review like this is clear defamation. You will be contacted by our lawyers.