Randy was at my home within 24 hours of my request for a quote on a mini split air conditioning system. He was friendly, courteous and we discussed my possible options. He promised he could deliver within 2 weeks, and he did. Both the electrician and the HVAC staff (Jonathan and his team) were great to work with. They cleaned up very well after themselves, worked quietly around my daughter and I who were working from home while they were there, and explained everything as they went along. They helped me to come up with solutions that were both efficient and as cost effective as possible, for my needs now and in the future. Randy came by both days (during electrical work and HVAC install) to check in with the guys. The office staff were thorough and polite. In summary, the experience was solidly pleasant and I am very happy with the unit. I definitely plan to work with this company in the future.