I needed my dishwasher fixed and it cost me $200 for 15 minutes of work. He canceled the first appointment I made and rescheduled for a week later. He fixed the problem, but the way he screwed it back into the cabinet made the screws fall out, therefore the dishwasher wasn't properly attached to the cabinet and fell down. I called and emailed 3 times for him to come back and fix it free of cost and got no response. I finally got a hold of the dispatch guy tonight and he said he wouldn't be able to fix it free of charge, that there would still be a quote to fix it. I am very disappointed in their customer service and will NOT be using them again.