I AM SUPER IMPRESSED.
I was skeptical with this company at first and inquired for pricing at a few different companies on HomeStars because although the review ratings were generally positive, there weren't enough reviews for me to fully trust the company and its quality of work. Although nervous at first, I decided to give them a try anyway since the rep on the phone was very nice and seemed genuine. He also told me the company was having a discount at the moment so I can get the same service done at a better rate since they are a newer company. The rep was very good and scheduled me in 2 days after. I appreciated the fast service booking since my AC at home happened to be broken and we wanted to clean the ducts before getting the AC repaired. I scheduled the appointment and he had a one hour window for the techs to come.
Singh and Sharma arrived right on time and didn't even use the 1 hour buffer given. My mom didn't speak English fluently so they were nice enough to wait for me to get home to start the work. I really appreciate this!!
Once I got home, they were both very trained and you know they work well as a team because they both got to work doing their own things immediately. Sharma and Singh both explained to me what would be done and showed me physically as well. I was able to watch them as they performed the service and I am exceptionally pleased. I originally only asked for a service in duct cleaning... but I ended up adding a few jobs such as dryer vent cleaning, humidity filter cleaning, central vacuum cleaning and disinfecting of the vents. They performed EVERYTHING well and it was thoroughly done. Examples of how thorough they were (which previous duct cleaning company didn't do) was they went through ALL vents, even the ones that are against the wall and had to be taken out by screws. Singh taped the main vent in the furnace room so that no air could possibly escape. The previous company didn't do this!
All in all, I learned so much from both of them today it was incredible. They took the time to explain to me all my questions and were professional about it. I am so impressed that I am without a doubt going to pass the words to my friends and colleagues.
Also, I found out about how this company works - and they reward their staff for doing a good job (with bonuses) when customers are satisfied. I think this is great as it is a "win-win" for all and they are more inclined to do the job well. This was clearly the case!!! I highly recommend this company. Singh and Sharma was excellent! Thanks again!
- Company Response
Thank you very much for sharing about your experience with us. Glad you are happy and satisfied with our service. We really appreciate for your thoughts and kind words about our crew. Yours views help us to improve and motivated to provide best service to our clients. If we can be of any help in future, please give us a call. Thanks again.