Xpression Hardwood Floors

Floor Retailers
Ottawa ON K2E 7J6
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HomeStars  >  Floor Laying & Refinishing in Ottawa  >  Xpression Hardwood Floors  >  Replacing carpet with hardwood
Evgeny in Ottawa
Evgeny in Ottawa
1 review Ottawa, ON

Replacing carpet with hardwood

I had really stressful and regrettable experience with these guys replacing carpet with hardwood in my two rooms and opened-to-below hallway. Things went wrong from the very beginning when they delivered low quality wood for the price close to premium hardwood, hiding the real grade name with their own made-up name. The wood did not match the sample we had chosen in the store: different brand, different hue, low quality. I should have learned the lesson and opted out right there, but somehow I found myself persuaded to exchange the wood. Then an installer came in. Turned out he did not know what he was going to do. It took a week instead of estimated 3 days to finish the job and left our railings and wall heavily damaged. I also had to clean the dust he left behind every day so we could breath normally. At the end I was told I was a difficult client to deal with, because I'd been asking questions, pointing on defects and making suggestions. All this experience cost me whooping $13/sq.foot before tax even after $300 discount I demanded for the damage. Overall I regret I did not cancel the contract when I had a chance and I've learned my lesson - never trust a salesperson and do your homework.

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