We started off great with this company - found a really beautiful hardwood floor that we fell in love with. The issue started when a gentleman came to measure the area for us. He went against the price he himself had quoted to us in the store (per sq.ft) and changed the installation price as well. He claimed we wanted a larger board than we had originally discussed. He became very rude and we felt like we were being swindled. We decided to cancel our order and were quite upset. However, we had our hearts set on the flooring so we weren't sure what to do. We went back to the store a couple of days later and spoke with a woman there, who was very friendly and understanding. When we asked for the price for the flooring again (still not changing the size of the board), she gave us the original price we were quoted. She said the gentleman was mistaken. We placed our order right then and there since she had our measurements on file, and a different gentleman came to install it for us. The rest of our experience was wonderful. We wish we had dealt with her from the beginning - you would have seen 5 stars across the board - and we are in love with our new floors!