- Approximate cost of services:
- $1,800.00
- Company Response
Mrs. Shruti. Thank you for your review here in Homestars.
I would like to point out several things that you mentioned so I can let other customers know who red your review. This is George responding to your review.1. You mentioned that installer answered you rudely.
Well installer told me several times that he did not say egressively anything to you and he appologiesed still after you guys were watching him. You guys were set in front of installers and watching him hole family including your parents. Non of the installer likes by the way been watched during a work. Myself also in anyways apologized to you for any inconvenience and when I was speaking with installer in front of you I did not laugh of course about you or about your door.2. Would like to mention about trim installation. Like you mentioned after speaking with me installer installed trim. Simply installer was thinking about different job that he supposed to go after your job and there did not need trims, simply he thought it was different job. Trim was installed when he spoke with me right away. I don't see here much issue.
3. mrs Shruti you mentioned about myself that I answered you unproffessionally. I would not accept that because I said all true. a) it was very small job which actually is because we installed only one patio door 5 feet one and b) yes I never heard that many little concerns before from any customer. So if I say true that can not be unprofessional.
4. Thanks for good things that you wrote as well.
Overall:
I would like to mention to other readers following.
Customer has no any deficiency, job is completed.
Myself I was there to customers place 2 or 3 times when I heard complain and installer was 2 times as well in total.
Customer got her door installed very quick like in 2 weeks when that time was supply chain problems and Vista patio door that is great quality manufacturer would take 3-5 month for manufacturing that time but we used our stock door so we could install faster for customer.
After all these we are not happy to see that kind of review from customer but looks like can not make everybody 100% happy like we were always making before because this is first average/negative review for us. It was very good experience for us in anyways 🙂Mrs Shruty again thanks for your business and sorry if there was any inconvinience. If any issue you will have in future please feel free to contact me directly. You have lifetime warranty for door and labor warranty as well.
George Zhghenti
www.globalimprovementsolutions.ca
647-808-8576