Sklar Peppler Factory Outlet

I bought a reclining chair from sklar which cost 1174 dollars plus tax. I also bought a couch which cost $1150 dollars. The movers moved my old couch out which was the same size as my new one I waited 9 weeks for. the movers could not get it down in the basement. I was charged $350 for restocking fee and $100 for delivery. I am now without a couch and lost $450 for nothing. Please tell me how you would feel about this company and I was not told about the restocking fee.