Renewal By Andersen Of Bc

Windows & Doors Installation & Service
Vancouver BC V6B
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Reviews for Renewal By Andersen Of Bc

Average customer rating:
8.9 10 (15 reviews)

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Private User
Private User
Private User reviews Chilliwack, BC
10/10

Window replacement

Very efficient. All the people we dealt with were very pleasant and went out of their way to make sure we were comfortable with the process and pleased with the result. We love our new windows!

Approximate cost of services:
$8,500.00
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Company Response

Thank you for your wonderful feedback! We strive to provide our customers the highest quality product and experience. We're happy that you are happy!

HomestarsElvis2913!
HomestarsElvis2913!
1 review Coquitlam, BC
10/10

Renewal By Andersen Design Consultant and Measure Technicians are awesome

Cody the design consultant was excellent. He was knowledgeable and took his time. The actual displays and demos were excellent. What sold us on Renewal By Andersen was realizing home much heat will be kept out of the rooms thanks to the window design. It will be worth the investment.

Darren and Rick came to measure the windows and were quick, efficient and answered the questions I had.

A great experience so far and we can't wait to get our new windows.

Approximate cost of services:
$7,000.00
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Company Response

Thank you for the kind words, and for taking the time to detail your experience. Renewal by Andersen of BC strives to provide a distinctive experience from start to finish on every job. We're so glad you trusted us with your project, and we are so happy that you are delighted!

Andreea
Andreea
0 reviews Langley, BC
10/10

Windows and Patio Doors Replacement

The project of replacing our windows and patio doors has been a very pleasant adventure with the Andersen Team! Starting with Cody, the Design Consultant, who helped us make the best choices for our home, continued with Darren, the Installation Manager, who gave us the peace of mind that everything will turn out to be great, and culminating with the Instalation crew led by Kyrill, who executed everything to perfection! We are extremely happy with the quality of the product and the high-level of workmanship! Highly recommending Renewal by Andersen!

Approximate cost of services:
$60,000.00
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Company Response

Hi Andreea! Thanks for the kind words, and for taking the time to write a review. Renewal by Andersen of BC strives to provide a distinctive experience from start to finish on every job. We're glad you trusted us with your project, and are happy that YOU are delighted with the results!

donna
donna
0 reviews Halton Hills, ON
10/10

window replacement

Ivan G. and helper where so great. my window are beautiful. they cleaned up after themselves , a first for me. And when my door is ready to be installed I would want ivan g back to do the job.

Approximate cost of services:
$40,000.00
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Company Response

Hey Donna, thank you for the kind words, and for taking the time to write a review. Renewal by Andersen of BC strives to provide a distinctive experience from start to finish on every job. We're so glad you trusted us with your project, and we are so happy that you are delighted!

Private User
Private User
Private User reviews Surrey, BC
3/10

Window Replacement

I have never written a review before and wish I could report that this company is fantastic. It is not. We had them back three times to correct various mistakes had to call various times before we could get the correct person and the customer service - really - is non existent. The product is good, the workmanship rushed and customer response poor. Once they made their sale, adios! We had to call to head office in the U.S. to try to get customer service. I was simply appalled - both my husband and I are independent business owners and could not believe the disorganization and lack of responsibility. Such a let down to a potentially exciting purchase.

Approximate cost of services:
$20,000.00
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Company Response

Hello, thank you for taking the time to leave feedback – we want you to know that we take customer comments like these very seriously. We are very sorry to hear your experience was a negative one and it’s upsetting to hear you didn’t receive the excellent service you were promised. We have made our leadership team aware of your experience and we will use your comments to better our process. Since you have posted as a "private user", we can't directly reach out to you to help resolve any other outlining issues. We would like to let you know that we are more than willing to assist you with any further questions or concerns that you may have if you contact us directly at care@renewalbc.com. Again, we would like to apologize for any inconvenience this may have caused you and thank you for bringing this to our attention.

DM
DM
0 reviews Victoria, BC
2/10

Terrible workmanship

While we are quite happy with the windows themselves, the workmanship was horrendous. We had 7 windows replaced, and the 2 guys were in such a rush to complete the job in one day, that we were left with gaping holes in the interior sills (where posts had to be removed), exterior caulking that was either gobbed on or had voids (never mind being an ugly shiny opaque against black windows), and at least 2 missing installation screws in every window. I even had another tradesperson feel the need to point out what a terrible job they did. We had to have them back 3 times over a month, just to repair the work and complete the job.
It was an overall stressful experience and really took the excitement out of getting new windows.

Approximate cost of services:
$20,000.00
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Company Response

DM, first, thank you for taking a few minutes to share your experiences. We value all feedback--positive and negative--and use it to better our processes. We strive to make our customers' experiences outstanding from start to finish, and I'm sorry to hear about your frustrations. I have forwarded your feedback to our Executive Management and they will work with you directly on your case. Thank you!

Guy in Toronto
Guy in Toronto
2 reviews Toronto, ON
10/10

Window installation

When we decided to replace all the windows on the upper floor of our house we looked at all the options and spoke to several different window installers.

We were interested in the alternative material Renewal By Andersen was marketing and booked a meeting with one of their sales reps.

Roy came over and discussed various options and provided us with a thorough explanation of their windows and answered all our questions.

Roy was involved from the start of the project to the end. Checking in with us during the measurement phase and install phase of the project.

We were impressed with the professionalism of the whole installation crew. They showed up as scheduled and completed the job on time and cleaned up all the mess. They were also very attentive to any concerns we had during the installation and fixed any minor damage that was caused during the installation.

Our project was completed last year and we waited to write a review to see how the windows faired through all the seasons. They have been great so far. No condensation or leakage issues through rain and snow.

Overall it was a great job.

Approximate cost of services:
$14,000.00
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Company Response

Thank you for taking the time to share your kind words. Renewal by Andersen of BC strives to provide a distinctive experience from start to finish on every job. We're glad you trusted us with your project, and are happy that you are happy with the results!

Rick in Mission
Rick in Mission
2 reviews Maple Ridge, BC
10/10

Window replacement

We had Renewal by Andersen replace 9 aluminum windows and 2 sliding patio doors. Our 38 year old home has cedar siding and is not your typical standard house. Dave came out and did a thought provoking presentation describing the benefits of their product and the necessity of having only approved and qualified installers working on our home. He described the different types of windows and we chose reverse cottage for 2 of them, awning for 2 of them, and double sash gliders for 5 of them. Four of our old aluminum windows only had 1 small pane of glass that slid open. The reverse cottage and awning windows will provide for twice the air flow from what we had. With the double sash glider windows, we will be able to open either or both the right and left panes of glass; allowing for greater flexibility of air flow. When the installation crew arrived, we were excited to see the finished product. Leonard, Joe, and Jason were the right guys to have on this particular job. Their combined level of knowledge on how to remove and install windows was most impressive. They came fully equipped with the proper tools (and know how to use them) as well as drop sheets, ladders, vacuum cleaner, etc. They were very aware that this can be a stressful couple of days for anxious homeowners. They were respectful of the cleanliness of our home and when the final vacuuming was done by Joe, all three burst into singing the Ghostbusters theme song. Their sense of humour and calm, easy going personalities certainly was beneficial when they discovered a large area of rot that prevented one of the windows being installed until roofing and structural repairs are completed. They were empathetic to our plight and most considerate of our stress. All the windows were cleaned, floors were vacuumed, and nails and screws were picked up by a handy magnetic rod on wheels. Ben was the project manager and met with us several times before, during and after installation, ensuring we were happy with the product and workmanship. Samir, general operations manager, met with us to assist in resolving the repairs that need to be completed before the final window can be installed. All the people we dealt with are courteous, professional, knowledgeable. I have worked in customer service for over 40 years and am very impressed that the service exhibited by Renewal by Andersen staff is above and beyond what I would have expected from a window company. From any company in fact, regardless of the industry. I would definitely recommend Renewal by Andersen in to anyone looking to have their windows replaced. Rick and Sherry, Mission, BC

Approximate cost of services:
$35,000.00
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Company Response

Hi Rick! Thanks for the kind words, and for taking the time to write a review. We strive to provide a distinctive experience from start to finish on every job. We're glad you trusted us with your project, and are happy that YOU are delighted with the results!

s in Port Coquitlam
s in Port Coquitlam
1 review Port Coquitlam, BC
10/10

Replacement Windows

We are very happy with replacement windows by Anderson. Charlie and Greg were friendly and efficient installers with great workmanship. The windows are beautiful inside and out - the dark bronze color have given a modern look to the house. They are low maintenance easy to clean and opening and closing is smooth . We would highly recommend these windows and believe they are superior quality . Charlie and Greg workmanship was excellent with high quality finishing.

Approximate cost of services:
$40,000.00
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Company Response

Thank you for taking the time to share your kind words. Renewal by Andersen of BC strives to provide a distinctive experience from start to finish on every job. We're glad you trusted us with your project, and are happy that you are happy with the results!

9/10

Replacing Two Windows

We are very happy with our new windows. We did have to wait a bit longer than anticipated to have them installed. However, the installers, Charlie and Greg, were awesome. They were courteous, thorough and were good communicators. They did a great job.

Approximate cost of services:
$4,000.00
Was this review helpful? Yes No
Company Response

Thank you for taking the time to share your kind words. Renewal by Andersen of BC strives to provide a distinctive experience from start to finish on every job. We're glad you trusted us with your project, and are happy that you are happy with the results!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Renewal By Andersen Of Bc

Renewal by Andersen British Columbia is the complete, start to finish, replacement window and door company servicing the Vancouver area, Greater Vancouver and Lower Mainland BC.

Renewal by Andersen is the replacement division of North America's oldest window and door manufacturer, Andersen Windows. Andersen is Energy Stars' PARTNER OF THE YEAR.

Over thirty colour combinations, as well as real wood interiors available. Installation from our Master Installers.

CATEGORIES
Windows & Doors Installation & Service
SERVICES
Window Installation, Door Installation, Patio Door Replacement, Patio Door Installation
SPECIALITIES
Window Replacement & Installation, Patio Doors
WEBSITE
http://rbawindows.ca/
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