After searching for a reputable company to do my fence and RV gate project I settled on this one because of their reviews on here and because of their reassurance that the RV gate that they would build won’t sag. This was my main concern when I was getting quotes and Mark and Tamara’s response to the question of “will this gate sag?” was: “not the way we build them”. So we went ahead with root fencing. Less than 3 months after the fence and gate were completed, the RV gate started to visibly sag. Their initial excuse was the wood is just drying out. Ok fine. Few more months go by and the gate sagged enough to the point where it can’t open or close properly. They came back and moved the latches around so they line up again, rather than dealing with the actual sag of the gate. This happened a couple more times over the 1st year. Each time I would ask them to “please call me!” when they come so we can figure out a proper solution before they do anything with the latch again, and each time they would come and go without even letting me know they came or what they did.
This is now only the second year on the fence, and the heavy gate needs to be lifted to open/close, despite their many adjustments to the latch, the fact remains that this gate is sagging. Not only is it an eye sore, but my wife isn’t able to lift it to open/close if she wanted to put the garbage bins out for example. I emailed them again and again they said they’ll swing by whenever they’re in the area. Again I asked (begged) in a follow up email for a phone call so we can discuss the issue. No response. Their communication leaves a lot to be desired. (My neighbor who shared in the fence also had the same complaint early on, she was confused as to why they wouldn’t communicate with her properly.)
I believe the reason they ignore my requests and come and go without talking to me is because they don’t have a real solution other than moving the latch so that it lines up with where the gate is now.
To be fair, the rest of the fence looks good, but many other companies would have built the same fence for less $. I paid extra and went with root fencing for their confidence in the RV gate and was immediately disappointed.