*****Secondary update: Homestars was never notified that Ashley hadn't paid. She did pay a reduced invoice 30 days after her move. Ashley continues to use her abundance of free time as an attempt to sabotage our business. Ashley still appears unaware that we are a 7 figure [soon to be 8 figure] business, with a large warehouse and fleet of vehicles no more than 2 years old.
***Update: Ashley called to harass us and we also have an email where she is claiming she will continue writing negative reviews if we don't send her money.
[As Ashley continues to copy and paste her review, we will continue to copy and paste our response.]
Let's address the facts here:
1) Your house move was completed almost a month ago, within 6 hours, despite the pouring rain.
2) The truck used for your move is less than a year old. You'll be hard-pressed to find many moving companies using a fleet as new as ours.
3) You tipped each mover $40, implying that you were satisfied with the service
4) The moving crew notified me that I should take a look at a cushion that you claimed was "filthy" and there was a small impression on a crib. The guys said that you appeared to be difficult so I was there within an hour.
5) I could hardly see the any discoloration of the cushion that you said was absolutely filthy. The crib (that your husband had taken apart), did have an impression on a railing as well as part of a leg missing (on the inside, where it wasn't noticeable nor impaired any function).
6) I offered to have your cushion professionally cleaned that day. You resisted, stating that you would not be able to relax without it.
7) You stated that it was a brand new, $600 crib. While your husband and I agreed that this hardly justified a new replacement, you have had it set in your mind that I should buy you a brand new crib.
8 ) The following day, you sent me a long-winded email about how you were unable to relax due to the "filthy" cushion (that I had offered to have cleaned). You also mentioned that a small cap piece was lifted on a stair at your original home (which your husband had said, verbatim: "Don't worry about it" to my crew) and you sent a copy of your receipt for the crib - that was purchased 6 months prior, for $470.
9) I called your husband (who has his phone number listed in your email signature), as he had originally seemed like a reasonable man. I asked him what he thought would be the best course of action (as he likely knows you better than anybody) and both him and I are too busy to sacrifice much time on something so frivolous.
10 ) In an effort to avoid further wasted time, I applied a $300 discount to your invoice, in hopes that you would find something better to do with your time.
You are an example of an unreasonable person that will exaggerate everything.
- John (Owner of Brawny Movers)