Think Protection

Alarm Systems
Markham ON L3R 9Y5
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Think Protection
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87%

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Reviews for Think Protection

Average customer rating:
8.9 10 (218 reviews)

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Joey E.
Joey E.
1 review Richmond Hill, ON
10/10

Security

Think protection provided me with security for my bungalow. I can't say how happy I am that I found a company that provides great monitoring prices with no contract. Great option for those who move a lot.

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Carol.salz
Carol.salz
1 review Toronto, ON
10/10

Alarm

Think Protection has made me feel safe in my home. I also don't have to worry when I'm not home. The alarm is so easy to use. Customer service is always available and very helpful. I don't even feel the monthly cost.

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Private User
Private User
Private User reviews Richmond Hill, ON
0/10

Security cameras

I ordered an outdoor camera from Think Protection in addition to a full-blown security system for about $1000 and monthly fee to follow. Incompetent installers came and poked through the walls hopelessly for 3 hours, punched accidental hole in my living room wall. Although I was assured there will be no visible wires, large black converter with black wire was installed on my living room wall at 7ft height. Big hole left 2.5 feet below (see picture 2). Left it, no remorse. The camera was installed such way that it only monitors the bottom bricks of a corner of my porch (see picture 1). It is not possible to step into the camera view when coming to the door, not even the intruder’s shoes will be visible. There are limited adjustments on this camera, likely that is the best view one can get.
Holes were drilled in the outside wall, possibly compromising my insulation and vapour barrier.

They charge additional monthly fee for the camera, but have no access to it. There is no web interface, only a primitive IPhone app, that does not allow you to do anything with the snapshots you can take, a print screen is the only option. Any videos taken will be stored at the camera itself only, so the intruder can take them with him.
Picture 1 also shows how angry installers moved and knocked down a planter with Christmas arrangement and left it at the front door.
My recommendation is stay away from Think Protection, I hope I can save everyone the grief I have gone through.

3 of 3 people found this review helpful.
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Hernan
Hernan
1 review Edmonton, AB
10/10

New alarm system installation

The guidance that I received over the phone was done with patience, clarity, accuracy and technical expertise. Also, I was surprised on how instantly the system worked and the signals were high and constant. I feel very well protected with this new system at home. Cheers to Think Protection security systems!

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Company Response

Thank you for being a customer.

Karen &.
Karen &.
2 reviews Aurora, ON
10/10

Home alarm

The equipment was sent right away and we received it pretty fast. Once we were ready to install, we called them and they walked us through the whole thing. They were really great.

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Lorraine
Lorraine
2 reviews Calgary, AB
10/10

Security System

Great customer service - walked us through the installation step by step. Whole process very simple.

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Company Response

We are glad to have you as a customer! Thanks!

lornadanzil
lornadanzil
1 review Montreal, QC
10/10

Home alarm system

Home alarm monitoring.. there are 2 sensors, one that put in the living room and one on the kitchen. 3 things that installed in the three doors.

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darren_yyz
darren_yyz
1 review Mississauga, ON
10/10

Home alarm

The support staff was very experience.I would definatey recommend this company. They made the process so easy any one can do it.
Thanks

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Company Response

Thanks Darren. We appreciate the positive comment. We promise that we will continue to work hard for your business.

Eugene
Eugene
4 reviews Toronto, ON
2/10

Poor adhesiveness of motion detectors & Soft sound

I've come across ThinkProtection, because of a Perkopolis deal which was an extra motion detector for a free of charge. Setting up and installation process were very smooth. When I talked with the agent at the beginning, the agent stated that once the motion detectors are attached, it will be very hard to remove, and you will need to use a hairdryer to take off. However, a day after the installation, one of the motion detectors fell off, and caused a false alarm. Local police came upon my request, because I was at work. Later I got charged $ 130. Also, my family felt that the alarm sound is too soft to scare or warn intruders.

We decided to cancel the service, and request to refund as they advertise 30-day money back guarantee, then it was VERY VERY hard to get it through. Instead of cancelling, they kept offering extra adhesive, sound amplifier (extra cost), and private guard system (extra cost) throughout many phone calls. As those are not what I expected, I asked money back. I returned the equipment in person more than two weeks ago. However, I haven't received money back yet.

1 of 1 people found this review helpful.
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Company Response

We are sorry that your experience with our company was not up to par. We work hard to make sure our customers are satisfied. We will look into the status of your refund.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Think Protection

Every Think Protection alarm system comes with the most advanced equipment and software. Our cutting edge technology will always have the most current system upgrade pushed directly to it, so it’ll always provide the best protection. With ThinkHome full home automation capabilities, ThinkLink cellular backup and Thinkcam Video Surveillance, there’s no better home alarm system than Think Protection.

CATEGORIES
Alarm Systems
PRODUCTS
Home security system, home alarm systems, business security system, smart home technology, home automation, DIY alarm systems, smoke detector, smoke alarm, CO detector, motion detector, smart door lock, smart light bulbs, garage door controller, motion detector, door contacts, medical alert systems.
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BRANDS
Think Protection, ring.com, Z-Wave
SPECIALITIES
5-Diamond Central Station Monitoring, Excellent Customer Service
WEBSITE
https://www.thinkprotection.com/
YEAR ESTABLISHED
2015
RETURN POLICY
30 Days
MEMBERSHIPS
Better Business Bureau 5-Diamond Central Station Monitoring Certified UL Certified Products
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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