Diamond Willow

Heating & Air Conditioning
Cochrane AB T4C 2C2
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88%

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Reviews by rating (past 12 months)

Reviews for Diamond Willow

Average customer rating:
9.9 10 (8 reviews)

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Bob MacLeod in Cochrane
Bob MacLeod in Cochrane
1 review Cochrane, AB
10/10

Seasonal furnace inspection and maintenance

Jeff provided exceptional service and is very knowledgeable. We highly recommend this company for heating systems and fireplace maintenance. We will always call Diamond Willow & Jeff first for any future issues.

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Natalie Hachey in Cochrane
Natalie Hachey in Cochrane
1 review , ON
10/10

Furnace and fireplace servicing

We had excellent service from Glen Bouchard. The work consisted in general service of the furnace which was not working perfectly because of an imperfect seal. The pressure switch was also serviced. Glen also serviced the gas fireplace and the humidifier, changing the filter. Glen was caring, thorough, and readily answered all questions. Please use Diamond Willow in Cochrane!

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Company Response

Thank you for taking time to write a review. We are glad to hear that you were happy with the service.

bj81 in Calgary
bj81 in Calgary
1 review Cochrane, AB
10/10

Service fireplace, furnace & A/C

Jeff came when promised and was very efficient, pleasant and professional. He checked everything to do with the HVAC and the fireplace. He cleaned up everything and ensured that there was no mess left. He explained everything that he was doing and was able to answer all our questions. He made recommendation as to when to change the furnace filter, and explained about setting the humidifier.
We would recommend him to everyone.

1 of 1 people found this review helpful.
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Company Response

Thank you for taking time to write a positive review. We are glad to know that you were pleased with our service and look forward to having the opportunity to work with you again.

Private User
Private User
Private User reviews Cochrane, AB
9/10

Furnace Repair

When my furnace wasn't working well on the weekend I called Diamond Willow and a repairman responded to my message within the day. I thought it had began working again but called again a few days later when it completely stopped working and a repairman came within a few hours. He quickly diagnosed the problem and explained it to me, resolved the problem, provided an evaluation of the general furnace condition, made recommendations to improve air humidity and efficiency of the furnace. Great service!

1 of 1 people found this review helpful.
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Company Response

Thank you for taking the time to give us a positive review. We are pleased to hear that you are happy with our service.

Fred Janzen in Calgary
Fred Janzen in Calgary
1 review Calgary, AB
10/10

Replaced failed igniter on Carrier furnace

Our furnace stopped working during the night. Called at 9 a.m. and scheduled an appointment between 1 and 4 p.m. Jeff, the repairman arrived at 2 p.m. and quickly diagnosed the problem. He replaced the igniter in a matter of minutes. Also serviced the furnace and found pipes that had corroded. Very pleased with service.

1 of 1 people found this review helpful.
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Company Response

Thank you so much for taking time to write a review Fred. We are glad you were happy with our service!

Rick Urbat in Cochrane
Rick Urbat in Cochrane
1 review Cochrane, AB
10/10

Annual furnace inspection and clean

We live 20 km west of Cochrane. The Diamond Willow employee showed up within the agreed time and completed the job efficiently and courteously. He appeared very knowledgeable and we were happy with the service. We will use Diamond Willow again.

1 of 1 people found this review helpful.
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Company Response

Thank you Rick for taking time to write a review. We appreciate your business and are happy to hear you were pleased with our service.

Private User
Private User
Private User reviews Cochrane, AB
10/10

Furnace and fireplace service

Great service - fast and honest - would recommend Diamond Willow. They serviced our fireplaces and furnace and replaced a part which they had on hand - so the job was completed quickly.

1 of 1 people found this review helpful.
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Company Response

Thank you so much for taking time to write a review about our work. We are glad you are pleased with the work that was done by our team.

10/10

installation of gas heater

Diamond Willow professionally installed a Vermont gas stove, taking care of all aspects of the installation, including gas fitting, flue installation to house construction standards, and ensured the device worked as it should.

1 of 1 people found this review helpful.
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