I had a frustrating 5 day experience with the company that was quite dismissive of anything I had to say and even worse what my wife had to say. When I called, I had already determined that there was an issue with the defrost circuit. I am not a appliance technician nor claimed to be, but am a Master Electrician and Engineering Technologist so I know a fair bit about how circuits and process loops should work. I asked them (via my wife) to check the defrost circuit because I knew it wasn’t working properly, but not sure why. When the guy came he spent an hour without checking the defrost and told my wife it was the compressor system and it would be over a $1000 to replace and recommended we buy a new one. His reasoning was that the bottom half of the coils were not frosted nearly as much the top so the refrigerant wasn’t distributing to all the evap coils. I tried to explain to him and his managers that it was because I had been manually running the heater (bypassed control board) so it could defrost to keep using the fridge. I was treated like some dummy when I asked for a refund and told that their tech was a 30yr pro and he basically doesn’t make mistakes. When I challenged the diagnosis they became defensive so I took apart the freezer again and took a picture of the evenly distributed frost and sent it them. Then their attitudes changed. In the end, the tech and manager did offer an apology because I had proven what they wouldn't listen to, but did not stick to the 100% money back guarantee they offer. They offered to come and try and fix the defrost, but I would rather lose $110 for the visit then deal with them again. They did refund the portion for time the tech was there ($90), but not the associated GST (~$5). To top it off, the tech didn’t put all 6 screws back into the rails that holds the freezer door. There’s supposed to be 3 per side and now there’s only 2 per side and I couldn’t find them anywhere. I’ve asked them to come and put them back, but they suggested I go find them and they’ll reimburse me. I don’t have time for that and they never did return my call. I've since had it fixed by others Poor experience all around.
- Company Response
Thank you very much for your positive review! We work day and night to be the leading Appliance Repair company and provide a great customer service.
We are here to help you with any Appliance Repair you might need, whether it is a washer repair, dryer repair, fridge repair or dishwasher repair.
Here for you anytime!
Thank you again,
Maple Leaf Appliance Repair.