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Better Care Appliance Repair
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93%

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Reviews by rating (past 12 months)

Reviews for Better Care Appliance Repair

Average customer rating:
9.5 10 (65 reviews)

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baseballfan01
baseballfan01
1 review Surrey, BC
10/10

Dryer Repair

Service technician arrived on time, did great work, took care of both the dryer and the rest of the home, and provided me with great advice on preventative maintanence.

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Company Response

Thank you for taking the time to leave this review. We work extremely hard to create a culture of extraordinary work ethics and a high level of customer satisfaction. Thank you, Better Care Appliance Repair

Del T.
Del T.
1 review Langley, BC
10/10

Fix wall oven

Alex was very professional and personal . My issue was fixed with excellent same day service !

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Company Response

Thank you for taking the time to leave this review. We work extremely hard to create a culture of extraordinary work ethics and a high level of customer satisfaction. Thank you, Better Care Appliance Repair

Donthave1@all in Vancouver
D. 1.
1 review Vancouver, BC
8/10

Jenn-Air Range cook top switch repair

At first evaluation, Alex found the problem is the INF-switch and needs to be replaced. We agreed the total cost including the necessary parts and labor to be $400. Everything seemed simple and straight forward.
A couple of days later Alex returned with the new switches and replaced the old ones with new. All done, paid the balance and we were happy.

Then the following 2 weeks or so the troubles started. Alex was call back again and after more examination, we found that the new switches are not the same one as the original. After Alex gave up and left, I spent hours on the web and found that the manufacturer's replacement part number actually applied to 3 different types of the switches. Local parts suppliers where Alex sources carry the wrong, older models only. Thus not functions properly on my stove.

I contacted Alex again and explained the situation, and he 100% agreed that the blame should be on the manufacturer then he offered me the full refund for the work except the initial call charge.
The stove is not fixed yet but his offer of the refund (may not be 100% fair to him) makes me happy and gives me the full confidence in Better Care.

Now I am waiting for the arrival of the exact switches I need, then replace them by myself. But I am sure I will give Better Care a call when the new repair projects occur in our household!

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Company Response

Thank you for taking the time to leave this review. We work extremely hard to create a culture of extraordinary work ethics and a high level of customer satisfaction. Thank you, Better Care Appliance Repair

nolan
nolan
1 review Vancouver, BC
10/10

fridge repairs

we had a leak from the evaporator on our fridge. turns out it was a known flaw and the repair man knew exactly what he was doing. got things fixed in no time. Fast Professional great service. I will be using Better Care for all appliance related services going forward.

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Company Response

Thank you for taking the time to leave this review. We work extremely hard to create a culture of extraordinary work ethics and a high level of customer satisfaction. Thank you, Better Care Appliance Repair

shawhin88
shawhin88
1 review North Vancouver, BC
10/10

Washer repair

The motor needed to be replaced, Alex did so quickly and efficiently. Very happy with his work.

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Company Response

Thank you for taking the time to leave this review. We work extremely hard to create a culture of extraordinary work ethics and a high level of customer satisfaction. Thank you, Better Care Appliance Repair

georges sommer
georges sommer
1 review Prince George, BC
10/10

appliances

They are real pros...gave me a reasonable window for the appointment. I had a very specific issue and they were knowledgeable, gave me the right options and guided me to the right replacement machine. When looking for a new dishwasher they found me a much better deal compared with my online search and further, took care of disposing my old machine. I will definitely recommend Better Care

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Company Response

Thank you for taking the time to leave this review. We work extremely hard to create a culture of extraordinary work ethics and a high level of customer satisfaction. Thank you, Better Care Appliance Repair

Janice
Janice
1 review Port Coquitlam, BC
10/10

Repair washing machine

Don was very punctual and had the parts to fix it immediately. Service was excellent! Will definitely use them again.

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Company Response

Thank you for taking the time to leave this review. We work extremely hard to create a culture of extraordinary work ethics and a high level of customer satisfaction. Thank you, Better Care Appliance Repair

bgingrich in White Rock
bgingrich in White Rock
1 review Surrey, BC
0/10

Thermidor icemaker replaced when didn’t need to

Bettercare came and replaced my icemaker. The next day the icemaker still didn’t work and now my fridge didn’t either. The technician had put our refrigerator in demo mode. He returned the next day to fix the fridge but said he couldn’t fix the ice maker because we needed a part that only Thermidor carried.
Thermidor technician came a few days later and found that the water filter was defective not the ice maker. We paid for an ice maker we didn’t need. Then had to pay again. Bettercare has not returned my emails or phone call. I will never use them again. They should refund the money I spent since they never fixed the problem.

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Company Response

Thank you for your review!

We would like to make things right, please call us at 778-986-8277.

vincent.herntier
vincent.herntier
1 review Vancouver, BC
10/10

Dishwasher repair

The technician was not able to locate the leak at first. But rather than saying "well it looks fine now" He was persistent and tried many things until he could locate the leak. He immediately went and got the parts he needed and not only repaired the dish washer but cleaned the area where food particles get trapped and around the door. He was outstanding!! I will be sure to use your services in the future and will happily recommend you to anyone in need of your services.

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Company Response

Thank you for taking the time to leave this review. We work extremely hard to create a culture of extraordinary work ethics and a high level of customer satisfaction. Thank you, Better Care Appliance Repair

rb49
rb49
2 reviews Vancouver, BC
10/10

repair GE Monogram stove

arrived on time. I was provided with a clear explanation of what needed to be done and work was completed efficiently and neatly

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Company Response

Thank you for taking the time to leave this review. We work extremely hard to create a culture of extraordinary work ethics and a high level of customer satisfaction. Thank you, Better Care Appliance Repair

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Better Care Appliance Repair

We offer Same Day appliance, Warrantied & Affordable Appliance Service and Repairs in Vancouver and surrounding cities. All Makes and Models!
For A Free Quote Call and same day service, please call 778-986-8277

CATEGORIES
Appliance Repair
PRODUCTS
We can supply appliance parts on the same day, if we have them in stock. We can order in almost all parts if the price makes sense to the owner.
SERVICES
Appliance Repairs
BRANDS
Whirlpool - all GE - all Amana - all Frigidaire - all Kichenaid - all Maytag - all Kenmore - all Jenn-air - all Admiral - all Decor - all Roper - all Bosch - all Asko - all Electrolux - all Thermador - all Lg - all Samsung - all Fisher&paykel - dishwasher , fridge Blomberg - all Sub zero - fridge Wolf - oven,cooktop westinghouse - all. AEG - all True - fridge Uline - all Traulsen - fridge Hot point - all IKEA Magic chef
SPECIALITIES
Same Day Service!
WEBSITE
http://bettercareappliances.ca/
PAYMENT METHOD
Visa, Debit, Cash, Mastercard
LICENSES
CFC
MEMBERSHIPS
HomeStars
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WARRANTY TERMS
up to 1 year*
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.