Better Care Appliance Repair

Appliance Repair
17 Fawcett Rd Unit 102 Coquitlam BC V3K6V2
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Better Care Appliance Repair
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94%

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Reviews by rating (past 12 months)
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Reviews for Better Care Appliance Repair

Average customer rating:
9.5 10 (73 reviews)

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Don S in New Westminster
Don S in New Westminster
1 review New Westminster, BC
10/10

Asko Washer Repair

It seemed finding a company to repair our 9 yr old Asko washer would be a real crapshoot. Lots of promises made by the companies I'd called but no one inspired confidence.

Called Better Care and spoke with a friendly, real live person. I'd called 5 other companies and got a voicemail/message tree/hold message. Cheryl explained how they worked - pricing, response, technician qualifications - the fee structure and response made sense.

Made an appt for this morning for a time from 9:00 to noon. Her tech called at 9:05 and we set a 9:30 appt. Alex was friendly and above all knowledgeable. I outlined what the washer did and he LISTENED. He then spent 20 minutes working with the machine to diagnose the issue and how to fix. He sourced the part and left to pick it up. He returned an hour later, replaced the worn part, tested the fix and the washer worked well.

Very impressed with the professionalism and customer service of both Cheryl and the tech, Alex. Friendly, prompt and did not mess about.

When my wife is happy that this potentially long and expensive job was completed quickly at a reasonable cost, then I am happy. I'll certainly call these guys again if any of our other appliances fail.

As an aside, I'm a property manager in my day job. We deal with contractors and customer service for a living, 7 days a week. In my opinion this company is customer-centric and agile enough to get the job done right in the least amount of time. Nicely done!

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Company Response

Thank you for taking the time to leave this review. We work extremely hard to create a culture of extraordinary work ethic and a high level of customer satisfaction. Thank you, Better Care Appliance Repair.

A martin
A martin
2 reviews Vancouver, BC
9/10

Compact washer problem

Beni was courteous and informative.
He was helpful in helping us make a decision on the future washing needs.
He is a significant asset to the company and should be enabled.

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Company Response

Thank you for taking the time to leave this review. We work extremely hard to create a culture of extraordinary work ethic and a high level of customer satisfaction. Thank you, Better Care Appliance Repair.

Private User
Private User
Private User reviews Surrey, BC
10/10

Amazing service!

Don was very professional. He was honest and worked in a timely fashion. He fixed my fridge and I couldnt be happier! He cleaned up around him and was always smiling!

Thank you!

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Company Response

Thank you for taking the time to leave this review. We work extremely hard to create a culture of extraordinary work ethic and a high level of customer satisfaction. Thank you, Better Care Appliance Repair.

mkseon
mkseon
1 review West Vancouver, BC
10/10

Gas stove and fridge both Viking

Your technician was friendly and explained what was wrong very clearly.
Treat him well he will help your company grow

I called and told reception he was excellent

Marie O’Neill

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Company Response

Thank you for taking the time to leave this review. We work extremely hard to create a culture of extraordinary work ethic and a high level of customer satisfaction. Thank you, Better Care Appliance Repair.

Kerstin Y.
Kerstin Y.
1 review North Vancouver, BC
10/10

Washing machine repair

The repair of my washing machine was done quickly and efficiently. Beni went out of his way to pick up the broken part and replaced it within 24 hours. I will recommend his services to all my friends

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Company Response

Thank you for taking the time to leave this review. We work extremely hard to create a culture of extraordinary work ethic and a high level of customer satisfaction. Thank you, Better Care Appliance Repair.

kwbauer811
kwbauer811
1 review North Vancouver, BC
10/10

Washer Customer care Lucas right to Ben the Technician was Best in Class Service.

Booked appt got me in asap due to water leakage.
Ben the Tech did a thorough investigation to support what to due about my washer.
Looked for parts got back to me in a hour.
I would use Best Care for all my appliances going forward.

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Company Response

Thank you for taking the time to leave this review. We work extremely hard to create a culture of extraordinary work ethic and a high level of customer satisfaction. Thank you, Better Care Appliance Repair.

Ken from Coquitlam
Ken from Coquitlam
2 reviews Coquitlam, BC
10/10

Samsung washer issue got helped

My 5 year old Samsung front load washer sometimes had burning smell after spin circle. Alex replied quickly, he was so experienced that he point out the problem right away and told me it would cost a lot to fix and suggest buying a new one till the problem getting worse. I really appreciate his expertise and honesty. He also patiently answered my questions about washers and gave me good advice. I will definitely go to him whenever my appliances have any issue in the future.

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Company Response

Thank you for taking the time to leave this review. We work extremely hard to create a culture of extraordinary work ethic and a high level of customer satisfaction. Thank you, Better Care Appliance Repair.

teriperry
teriperry
1 review Langley, BC
10/10

Servicing on a kitchen aid gas stove

Simple fix, technician was very good explaining problem and said was easy fix when we thought it was going to be very expensive

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Company Response

Thank you for taking the time to leave this review. We work extremely hard to create a culture of extraordinary work ethics and a high level of customer satisfaction. Thank you, Better Care Appliance Repair

baseballfan01
baseballfan01
1 review Surrey, BC
10/10

Dryer Repair

Service technician arrived on time, did great work, took care of both the dryer and the rest of the home, and provided me with great advice on preventative maintanence.

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Company Response

Thank you for taking the time to leave this review. We work extremely hard to create a culture of extraordinary work ethics and a high level of customer satisfaction. Thank you, Better Care Appliance Repair

Del T.
Del T.
1 review Langley, BC
10/10

Fix wall oven

Alex was very professional and personal . My issue was fixed with excellent same day service !

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Company Response

Thank you for taking the time to leave this review. We work extremely hard to create a culture of extraordinary work ethics and a high level of customer satisfaction. Thank you, Better Care Appliance Repair

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Better Care Appliance Repair

We offer Same Day appliance, Warrantied & Affordable Appliance Service and Repairs in Vancouver and surrounding cities. All Makes and Models!
For A Free Quote Call and same day service, please call 778-986-8277

CATEGORIES
Appliance Repair
PRODUCTS
We can supply appliance parts on the same day, if we have them in stock. We can order in almost all parts if the price makes sense to the owner.
SERVICES
Appliance Repairs
BRANDS
Whirlpool - all GE - all Amana - all Frigidaire - all Kichenaid - all Maytag - all Kenmore - all Jenn-air - all Admiral - all Decor - all Roper - all Bosch - all Asko - all Electrolux - all Thermador - all Lg - all Samsung - all Fisher&paykel - dishwasher , fridge Blomberg - all Sub zero - fridge Wolf - oven,cooktop westinghouse - all. AEG - all True - fridge Uline - all Traulsen - fridge Hot point - all IKEA Magic chef
SPECIALITIES
Same Day Service!
WEBSITE
http://bettercareappliances.ca/
PAYMENT METHOD
Visa, Debit, Cash, Mastercard
LICENSES
CFC
MEMBERSHIPS
HomeStars
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WARRANTY TERMS
up to 1 year*
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.