Better Care Appliance Repair

Appliance Repair
Vancouver BC V5Y 2C1
Write a Review
Write a Review
Website
HomeStars
Appliance Repair
Better Care Appliance Repair
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

94%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Best of 2017 winnerBest of 2017winner

Reviews for Better Care Appliance Repair

Average customer rating:
9.5 10 (70 reviews)

Sort by

mkseon
mkseon
1 review West Vancouver, BC
10/10

Gas stove and fridge both Viking

Your technician was friendly and explained what was wrong very clearly.
Treat him well he will help your company grow

I called and told reception he was excellent

Marie O’Neill

Was this review helpful?
Kerstin Y.
Kerstin Y.
1 review North Vancouver, BC
10/10

Washing machine repair

The repair of my washing machine was done quickly and efficiently. Beni went out of his way to pick up the broken part and replaced it within 24 hours. I will recommend his services to all my friends

Was this review helpful?
Company Response

Thank you for taking the time to leave this review. We work extremely hard to create a culture of extraordinary work ethic and a high level of customer satisfaction. Thank you, Better Care Appliance Repair.

kwbauer811
kwbauer811
1 review North Vancouver, BC
10/10

Washer Customer care Lucas right to Ben the Technician was Best in Class Service.

Booked appt got me in asap due to water leakage.
Ben the Tech did a thorough investigation to support what to due about my washer.
Looked for parts got back to me in a hour.
I would use Best Care for all my appliances going forward.

Was this review helpful?
Company Response

Thank you for taking the time to leave this review. We work extremely hard to create a culture of extraordinary work ethic and a high level of customer satisfaction. Thank you, Better Care Appliance Repair.

Ken from Coquitlam
Ken from Coquitlam
2 reviews Coquitlam, BC
10/10

Samsung washer issue got helped

My 5 year old Samsung front load washer sometimes had burning smell after spin circle. Alex replied quickly, he was so experienced that he point out the problem right away and told me it would cost a lot to fix and suggest buying a new one till the problem getting worse. I really appreciate his expertise and honesty. He also patiently answered my questions about washers and gave me good advice. I will definitely go to him whenever my appliances have any issue in the future.

Was this review helpful?
Company Response

Thank you for taking the time to leave this review. We work extremely hard to create a culture of extraordinary work ethic and a high level of customer satisfaction. Thank you, Better Care Appliance Repair.

teriperry
teriperry
1 review Langley, BC
10/10

Servicing on a kitchen aid gas stove

Simple fix, technician was very good explaining problem and said was easy fix when we thought it was going to be very expensive

Was this review helpful?
Company Response

Thank you for taking the time to leave this review. We work extremely hard to create a culture of extraordinary work ethics and a high level of customer satisfaction. Thank you, Better Care Appliance Repair

baseballfan01
baseballfan01
1 review Surrey, BC
10/10

Dryer Repair

Service technician arrived on time, did great work, took care of both the dryer and the rest of the home, and provided me with great advice on preventative maintanence.

Was this review helpful?
Company Response

Thank you for taking the time to leave this review. We work extremely hard to create a culture of extraordinary work ethics and a high level of customer satisfaction. Thank you, Better Care Appliance Repair

Del T.
Del T.
1 review Langley, BC
10/10

Fix wall oven

Alex was very professional and personal . My issue was fixed with excellent same day service !

Was this review helpful?
Company Response

Thank you for taking the time to leave this review. We work extremely hard to create a culture of extraordinary work ethics and a high level of customer satisfaction. Thank you, Better Care Appliance Repair

Donthave1@all in Vancouver
D. 1.
1 review Vancouver, BC
8/10

Jenn-Air Range cook top switch repair

At first evaluation, Alex found the problem is the INF-switch and needs to be replaced. We agreed the total cost including the necessary parts and labor to be $400. Everything seemed simple and straight forward.
A couple of days later Alex returned with the new switches and replaced the old ones with new. All done, paid the balance and we were happy.

Then the following 2 weeks or so the troubles started. Alex was call back again and after more examination, we found that the new switches are not the same one as the original. After Alex gave up and left, I spent hours on the web and found that the manufacturer's replacement part number actually applied to 3 different types of the switches. Local parts suppliers where Alex sources carry the wrong, older models only. Thus not functions properly on my stove.

I contacted Alex again and explained the situation, and he 100% agreed that the blame should be on the manufacturer then he offered me the full refund for the work except the initial call charge.
The stove is not fixed yet but his offer of the refund (may not be 100% fair to him) makes me happy and gives me the full confidence in Better Care.

Now I am waiting for the arrival of the exact switches I need, then replace them by myself. But I am sure I will give Better Care a call when the new repair projects occur in our household!

Was this review helpful?
Company Response

Thank you for taking the time to leave this review. We work extremely hard to create a culture of extraordinary work ethics and a high level of customer satisfaction. Thank you, Better Care Appliance Repair

Steve
Steve
2 reviews Vancouver, BC
10/10

fridge repairs

we had a leak from the evaporator on our fridge. turns out it was a known flaw and the repair man knew exactly what he was doing. got things fixed in no time. Fast Professional great service. I will be using Better Care for all appliance related services going forward.

Was this review helpful?
Company Response

Thank you for taking the time to leave this review. We work extremely hard to create a culture of extraordinary work ethics and a high level of customer satisfaction. Thank you, Better Care Appliance Repair

shawhin88
shawhin88
1 review North Vancouver, BC
10/10

Washer repair

The motor needed to be replaced, Alex did so quickly and efficiently. Very happy with his work.

Was this review helpful?
Company Response

Thank you for taking the time to leave this review. We work extremely hard to create a culture of extraordinary work ethics and a high level of customer satisfaction. Thank you, Better Care Appliance Repair

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Better Care Appliance Repair

We offer Same Day appliance, Warrantied & Affordable Appliance Service and Repairs in Vancouver and surrounding cities. All Makes and Models!
For A Free Quote Call and same day service, please call 778-986-8277

CATEGORIES
Appliance Repair
PRODUCTS
We can supply appliance parts on the same day, if we have them in stock. We can order in almost all parts if the price makes sense to the owner.
SERVICES
Appliance Repairs
BRANDS
Whirlpool - all GE - all Amana - all Frigidaire - all Kichenaid - all Maytag - all Kenmore - all Jenn-air - all Admiral - all Decor - all Roper - all Bosch - all Asko - all Electrolux - all Thermador - all Lg - all Samsung - all Fisher&paykel - dishwasher , fridge Blomberg - all Sub zero - fridge Wolf - oven,cooktop westinghouse - all. AEG - all True - fridge Uline - all Traulsen - fridge Hot point - all IKEA Magic chef
SPECIALITIES
Same Day Service!
WEBSITE
http://bettercareappliances.ca/
PAYMENT METHOD
Visa, Debit, Cash, Mastercard
LICENSES
CFC
MEMBERSHIPS
HomeStars
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WARRANTY TERMS
up to 1 year*
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.